Use Referrals to see who is sharing referral links, who was referred, and whether rewards are pending, completed, or revoked.
Open referrals#
Go to Admin > Referrals.
Referrals appears once it is switched on for the business. If it is not in your admin menu, the owner, or someone given the Activate business features permission, can switch it on in Admin > Settings > Features. See Features.
You also need marketing access to open and manage referrals. If Referrals is switched on and you still cannot see it, ask an owner to review your access.
What the page shows#
The Referrals page can show:
- Referral links
- Referrers
- Referred customers
- Pending referrals
- Completed referrals
- Revoked referrals
Use the status to decide what needs review.
Update reward status#
When a referral needs review, update its status only after checking the customer and purchase context.
Common statuses:
- Pending: still being reviewed
- Completed: marked complete
- Revoked: marked revoked and no longer active
Good referral hygiene#
- Check duplicate customers before completing rewards.
- Review whether the referred customer actually met your rules.
- Keep reward changes consistent with your public terms.
- Do not manually complete rewards you cannot explain.