Create a physical product

Use Admin > Products to create and maintain physical products. Products appears once Products is on in Admin > Settings > Offerings, under Selling; it is off for a new business. See Turn selling on.

Add the product#

1. Open Admin > Products and select the Products tab if it is not already selected.
2. Select New product.
3. In Details, enter the required Product Name and Price greater than zero. You can also add a Description, choose a Category, and upload a Product Image.
4. Leave Track stock on for items you count, or turn it off for items such as coffee. Sold online shows when Products › Online is ticked in Admin > Settings > Offerings. It starts off: turn it on to put the product in your Shop. If the product's category is in your Shop, the switch is on and says so.
5. Under Tax treatment, choose one option. Configured business rate and Product override need your business tax profile in Admin > Settings > Tax (see Tax settings). Non-taxable / out of scope does not.
6. Select Next.
7. In Inventory, select Add and enter a variant Type, Value, and Qty when the item has sizes or colours. With Track stock on, add at least one complete variant. With it off, a plain product can have no variants.
8. Select Create.
9. The new product starts as a draft and is labelled Inactive in the product list. Use the row actions to choose Activate or Stop selling when you need to change its status.

Choose one of your product categories or No category. Use stock by location to choose where to keep the opening stock.

Change the product after creation#

Expand the product row in Admin > Products to check the details and status. Use Edit details, Manage images, or Manage inventory from its row actions to make changes.

You can upload one image while creating the product. The dialog recommends 800×800px and accepts files up to 5MB.

After creating the product, open Manage images from its row actions to add more images. The image manager accepts JPEG, PNG, and WebP files up to 5MB. It labels one image Primary; you can choose another image as primary or delete an existing image.

If you cannot create it#

If New product is disabled, check the business setting named on the Products page. If Create is disabled, check the required fields and, when tracking stock, complete at least one variant. If Where is it kept? appears, select a location. If the product is missing from the list, clear the search and check the other pages on the Products tab.