For Customers

Help and FAQs for members and nonmembers booking classes and services, and managing their accounts

• Credits, memberships, and ordersHow to browse physical goods, check active credits, memberships, renewal timing, and product orders from your account
• Customer FAQFrequently asked questions about bookings, payments, and your account
• Health information and consentHow to add optional health disclosures, control consent, and see when authorized people accessed your health information
• Join an online class or appointmentFind your Join link, see when it opens, and join an online class or appointment you booked.
• Manage bookings and appointmentsHow to find, book, view, cancel, and reschedule your classes and one-on-one appointments
• Profile, payment methods, and settingsHow to update your customer profile, saved cards, notifications, language, privacy choices, and account data
• Wallet and gift cardsHow to claim gift cards, top up your balance, see your wallet activity, use your balance at a business, and spend from someone else's account
• Your customer accountHow to use your account dashboard to manage bookings, credits, memberships, payments, and settings