Owners and managers manage reusable discounts in Admin > Discounts. If you see Stripe Account Required, finish Set Up Get Paid. To create a discount or issue a coupon for one person, see Coupons.
How discounts and codes fit together#
The discount defines the amount, duration, expiry and eligible products. It can have several promotional codes. On Active or Expired, expand the discount or select View Details to see its codes.
Where customers enter a code#
At eligible class, workshop, pack, pass, membership, shop or appointment checkout, select Apply gift card or promo code. The total updates before payment.
Gift cards and wallet top-ups take no code. A course or program has its own coupon step. A first-use membership charges nothing at checkout and has no code field.
Add a promotional code#
- From the discount's actions or View Details, select Add Code.
- Enter the Promotional Code using letters, numbers, hyphens or underscores. Check the selected Discount.
- Optionally set Description, Expires At or Maximum Redemptions. Under Advanced Restrictions > Show, you can set First Time Transaction Only or Minimum Amount and Currency.
- Select Create Promotional Code.
Turn a code off or on#
From the code's actions, select Deactivate to block checkout use and keep the code as Inactive. Choose Activate to restore it or Copy Code to share it.
Change a discount#
You cannot edit the amount, currency, duration or product list. Create a replacement, add a new code and deactivate or delete the old code.
Delete a code or a discount#
Deletion is permanent. Deactivate a code if you may reuse it.
- For a code, choose Delete in its actions and confirm in Delete Promotional Code.
- For a discount, choose Delete in its actions or Delete Discount in its details, then confirm in Delete Discount.
When a discount cannot be deleted#
If Naayya cannot verify an older discount belongs to you, it changes nothing. Deleting shows Coupon ownership could not be verified. Contact Naayya support to delete this discount. Adding a code shows Coupon not found. Deactivating or deleting an existing code shows Promotional code not found. Give support the discount name. You can create a replacement in the meantime.
Owners and managers can choose Repair discount sync next to New Discount to add or update discounts and codes from the business's payment account. It reports what changed and deletes nothing. It skips unrecorded discounts or codes on Naayya's own payment account, and any code whose text is already used by a live code.
Troubleshooting#
A code does not work at checkout#
Check code, expiry and product restrictions, plus Minimum Amount and First Time Transaction Only. A code can reduce the price but cannot make an appointment or a membership bought without a class free.
The code I want is taken#
Deactivate the active code with that name or choose another.
I see "Could not save this code"#
Try again, then contact Naayya support if it still fails.