Change attendee gives a class place to someone else. Use it when a customer booked a place for a friend with their own details, or someone else is coming instead. It stays the same booking, paid the same way, and the person who paid keeps any credit or refund.
Owners, managers, and staff whose role has the Manage Bookings permission can change an attendee. Adding someone new also needs permission to add customers.
- Open the session's page in Admin. In People, open the ⋯ menu beside the booked person and choose Change attendee. You can also go to Admin > Customers, open the customer, select the Bookings tab, and choose Change attendee beside the class booking under Upcoming.
- Search for a customer and select them, or choose Add someone new and enter their first name, last name and email. They become your customer, with no invitation sent. If the email already has a Naayya account they do not use with your business, Naayya says so: they become your customer when they book or buy with you.
- Choose Change attendee.
The new attendee gets a booking confirmation by email and appears in the session's People. If the email could not be sent, Naayya tells you, so you can let them know yourself. The person who paid does not get an email.
Naayya shows the reason and changes nothing when:
- the place was booked with a multi-visit pass or a membership, because those stay with their holder
- the person is already in that session
- the person is already checked in or marked as a no-show
- the session has already started
- the place is in an online class
- the place is a course session, a place in a group booking, or a date of a weekly booking
A new attendee is not asked to accept your documents when you change the attendee, so check this with them if the class needs a waiver.