Charge a POS sale to someone else's account

This applies to web POS. Staff who can manage payments can allow a customer to spend from another customer's account at your business, for example a family member's account or a shared account named Team tab. They set it in the account owner's Wallet tab. See Let other people spend from the account.

The sale stays the paying customer's: it is recorded for the customer you select, and the money comes from the other account. The same rules as Wallet apply: only shop and bar items, and only for a customer with a Naayya account. The Naayya POS app does not offer it.

A customer spends only from the account itself: its credit and, when your business lets customers charge to their account, what is left of the account owner's limit. The owner's gift cards are never used. Both the owner's limit and the customer's daily limit on the account apply, and POS never shows the owner's balance or what they owe.

At the till#

1. Select the customer who is paying, and add the items.
2. Under the payment methods, choose the account. Each account the customer may spend from has its own button, such as On Anna's account or On Team tab. The button shows how much the account can take now, within the customer's daily limit.
3. Complete checkout.

An account that can take nothing now is not offered.

When your business lets customers charge to their account and the cart costs more than the account can take, the sale is paid two ways, as for the customer's own account. POS puts what the account can take next to the account's name and the rest next to Rest of the sale. Choose how the rest is paid, then complete checkout. See Put a sale on the account at the till.

A single item sold without the cart, for example from the New sale window on a customer's page, takes one payment. It goes on the account only when the account can take all of it. Otherwise POS says how much the account can take, and you take the payment another way.

On a tab#

For a tab linked to a customer, POS shows a button for each account the customer may spend from, such as Put €12.00 on Team tab and close. Under it, POS shows how much the account can take, for example On Team tab: €12.00 available.

1. Check what is still due.
2. If the account can take less than what is still due, the button stays disabled. POS says how much the account can take and how much to take another way first. Take that part under Take a payment and select Record payment.
3. Under Receipt, choose how the customer gets a receipt.
4. Select the button for the account.

The tab closes with the part on the account and any other payments, as one sale. The closed tab lists the account, such as On Team tab, among its payments.

Online#

A signed-in customer who is allowed to spend from an account also sees it at checkout, as Charge to Anna's account or Charge to Team tab, for a class, a class pack, a shop order, or a court or other appointment. It follows the rules for charging online, decided for the account owner. See Let customers also charge online. The customer's own gift cards and account credit are not used, and an order is never split between accounts or with a card. See Wallet and gift cards.

What the confirmation and receipt show#

• The confirmation shows the account's name, such as On Team tab, and the amount. It never shows Amount due, because POS does not show what someone else's account owes.
• The emailed receipt names On the account as the payment method. A printed receipt in English names the account, such as On Team tab. Neither shows Amount due.
• The shift report and the Daily report count the sale like a sale on the customer's own account: the part paid from credit is under Wallet in Payments taken, and the part the account's owner now owes is on the On account line.
• The account owner sees the charge in their wallet Activity as Charged by and the customer's first name.

Someone else's account is not offered#

An account such as On Team tab is offered only when the customer is on that account's list of people who can spend from it, is still a customer of your business, and the account can take something now. Like Wallet, it shows only for a shop item, or a cart of shop items, sold to a customer with a Naayya account. Ask a staff member who can manage payments to check People who can spend from this account in the account owner's Wallet tab. See Let other people spend from the account.

POS says the customer may not spend from that account#

The customer was taken off the account's list, or stopped being a customer of your business, after POS read it. Nothing was recorded. POS reads the accounts again. Take the payment another way.