Notification settings control which automated messages your business sends to customers and staff.
Use this page to review the available channels and turn message types on or off where the channel is supported.
Open notification settings#
Go to Admin > Settings > Notifications.
How channels work#
Each notification type lists the channels it supports. If a channel is not supported for that notification type, it cannot be enabled from the toggle.
Common channels include:
- SMS
- Push
- WhatsApp, where available
Availability depends on your business setup, customer preferences, verified phone numbers, app usage, and the notification type.
Booking notifications#
Booking notifications help customers and staff stay aligned around classes and appointments.
Common examples:
- Booking confirmation
- Booking cancellation
- Class or appointment reminder
- Waitlist promotion
Keep confirmations and reminders enabled unless you have a clear operational reason to turn them off.
Payment and subscription notifications#
Payment notifications help customers understand successful payments, failed payments, receipts, renewals, and membership changes.
Review these carefully before turning them off. Missing payment communication can create support work.
Engagement notifications#
Engagement notifications can include messages such as abandoned checkout, gift card expiry, credit expiry, or low credit reminders.
Use them to reduce missed follow-ups, but keep the message useful and expected. A reminder should help the customer act, not surprise them.
SMS requirements#
For customers to receive SMS:
- SMS must be enabled for that notification type.
- The customer must have SMS notifications enabled in their account preferences.
- The customer must have a verified phone number.
- The destination region must be supported by your SMS setup.
Standard messaging rates may apply to customers depending on their phone plan.
Push and WhatsApp#
Push and WhatsApp availability depends on your business configuration and the customer channel setup.
If a channel appears unavailable, check the feature state and the customer's preferences before treating it as an error.
Configure a notification#
- Go to Admin > Settings > Notifications.
- Find the notification type.
- Toggle the supported channels on or off.
- Review the saved state before leaving the page.
Best practices#
- Keep booking confirmations enabled.
- Keep payment receipts enabled.
- Use SMS for messages where timing matters.
- Avoid enabling a channel before customers expect to receive messages there.
- Review channel settings after changing booking, payment, or membership workflows.