Control which automated notifications your studio sends to customers and staff. Access these settings at Admin > Settings > Notifications.
Bookings#
Notifications for class bookings.
| Notification | Description | SMS | Push | ||
|---|---|---|---|---|---|
| Booking confirmation | Sent immediately when a customer books a class | ✓ | ✓ | Soon | Soon |
| Booking cancellation | Sent when a booking is cancelled | ✓ | ✓ | Soon | Soon |
| 24-hour reminder | Sent at 7pm the day before the scheduled class (in customer's timezone) | ✓ | ✓ | Soon | Soon |
| 1-hour reminder | Sent 1 hour before class starts | Coming soon | Coming soon | Soon | Soon |
Appointments#
Notifications for 1-on-1 appointments.
| Notification | Description | SMS | Push | ||
|---|---|---|---|---|---|
| Appointment confirmation | Sent immediately when a customer books | ✓ | — | Soon | Soon |
| Appointment cancellation | Sent when an appointment is cancelled | ✓ | — | Soon | Soon |
| 24-hour reminder | Sent at 7pm the day before the appointment (in customer's timezone) | ✓ | — | Soon | Soon |
| 1-hour reminder | Sent 1 hour before appointment | Coming soon | Coming soon | Soon | Soon |
Staff & Teachers#
Notifications for your team members.
| Notification | Description | SMS | Push | ||
|---|---|---|---|---|---|
| Teacher class reminder | Sent 6 hours before a scheduled class | ✓ | ✓ | Soon | Soon |
| Class cancellation | Notifies staff when a class is cancelled | ✓ | — | Soon | Soon |
Payments#
Notifications for payment events.
| Notification | Description | SMS | Push | ||
|---|---|---|---|---|---|
| Payment success | Receipt sent after a successful payment | ✓ | ✓ | Soon | Soon |
| Payment failed | Sent when a payment fails, with retry instructions | ✓ | ✓ | Soon | Soon |
Subscriptions#
Notifications for memberships and recurring subscriptions.
| Notification | Description | SMS | Push | ||
|---|---|---|---|---|---|
| Renewal reminder | Reminder before subscription renews | Coming soon | Coming soon | Soon | Soon |
| Renewal confirmation | Sent after a subscription successfully renews | ✓ | — | Soon | Soon |
| Subscription cancelled | Sent when a membership is cancelled | ✓ | — | Soon | Soon |
Engagement#
Marketing and customer engagement notifications.
| Notification | Description | SMS | Push | ||
|---|---|---|---|---|---|
| Abandoned checkout | Follow-up sent 1 hour after customer abandons checkout | ✓ | — | Soon | Soon |
| Waitlist promotion | Notifies customer when a spot opens up | — | ✓ | Soon | Soon |
| Gift card expiry | Reminder sent 30 days before a gift card expires | ✓ | — | Soon | Soon |
| Credit expiry reminder | Reminder when class or appointment credits are about to expire | ✓ | ✓ | Soon | Soon |
| Low credits reminder | Notify when remaining credits drop below a threshold | ✓ | ✓ | Soon | Soon |
Notification Channels#
Email#
Email notifications are enabled by default and available for all notification types. Customers receive emails at the address associated with their account.
SMS (Beta)#
SMS notifications are currently in beta and available for select notification types. For customers to receive SMS:
- SMS must be enabled for that notification type in your studio settings
- The customer must have SMS notifications enabled in their account preferences
- The customer must have a verified phone number
Supported regions: United States, Canada, Australia, and Europe. Standard messaging rates may apply for your customers.
Push Notifications (Coming Soon)#
Mobile push notifications for the Naayya iOS app. Configure your preferences now - notifications will be delivered once the feature launches.
Push notifications will provide:
- Instant delivery to customers' mobile devices
- Rich notifications with class details and quick actions
- No messaging fees for your customers
WhatsApp (Coming Soon)#
We're working on WhatsApp integration to give your customers another convenient way to receive notifications. Stay tuned!
How to Configure#
- Go to Admin > Settings > Notifications
- Find the notification type you want to configure
- Toggle Email, SMS, Push, or WhatsApp on or off
- Changes save automatically
Best Practices#
- Keep confirmations and reminders enabled for a reliable customer experience
- Enable teacher reminders to help staff prepare for their classes
- Use engagement notifications like abandoned checkout and waitlist promotion to improve conversions
- Consider your audience when enabling SMS — some customers prefer email-only communication
- Configure Push and WhatsApp now so your preferences are ready when these features launch