Notification settings show the message types and channels available for your business. Use the page to review the recommended setup, operational alerts, and per-notification controls for customers and your team.
Open notification settings#
Go to Admin > Settings > Notifications.
How channels work#
Each notification row shows the channels available for that message type. The page uses Email, Also send by phone, and Push columns. A channel that is not available for a row cannot be enabled there.
Also send by phone is one switch per message. When it is on, Naayya sends the message by WhatsApp first. If WhatsApp can't reach the customer, Naayya sends it by SMS instead. When it is off, the message does not go out by phone. You do not set WhatsApp and SMS separately.
Small notes under the switch tell you what it covers:
- SMS only appears on messages that have no WhatsApp version, such as the Instructor class reminder.
- Not in your plan appears on cancellation messages when your plan does not include phone cancellation messages. The switch is off and cannot be turned on.
- Not active yet appears when the switch is on but none of the message's phone channels is live yet. See Check whether phone messages are live.
The rows and available channels depend on the notification type and business configuration. Treat the labels shown on the page as the source for what you can change.
Booking notifications#
Booking and appointment messages appear in separate categories when they are available for your business. Staff & Instructors contains notifications for your team. Review each row's description and channel controls before changing it.
With Also send by phone on, the Booking confirmation also goes to the customer by phone, WhatsApp first, then SMS.
The Appointment confirmation is in the Appointments category and has its own Also send by phone switch. When it is on, the confirmation also goes to the customer by phone, WhatsApp first, then SMS. Email stays on.
The 24-hour reminder is one row for classes and appointments. Its Also send by phone switch covers both: when it is on, the customer also gets the reminder by phone the evening before a class or an appointment, WhatsApp first, then SMS. You do not set classes and appointments separately.
An appointment booked for a group is not sent by phone yet. The person who booked still gets the email.
The Instructor class reminder emails a class's instructor 6 hours before it starts. Email is on by default. Turn it off to stop these emails, for example while you set up your timetable before opening bookings. Its Also send by phone switch is separate and sends by SMS only.
Payment and subscription notifications#
The Payments and Subscriptions categories show payment, billing, membership, and subscription messages. The page shows the specific message description and the channels available for that row.
Engagement notifications#
Optional engagement messages are grouped under Customer engagement when they are available. Review the message description and select only the channels that fit your business's communication plan.
The Waitlist promotion row also sits in the Engagement category, but it is not marketing. It is listed under Customer alerts, because a customer who joined a waitlist asked to be told when a place opens.
Waitlist messages#
A waitlist message is a service message. By phone it needs the customer's Booking updates choice for your business. It does not need News and offers, and it carries no Manage messages link.
With Also send by phone on for Waitlist promotion, each message goes by WhatsApp first, then SMS:
- A Double opt-in offer says the place is held until a time, and asks the customer to confirm the booking.
- A Notify all message says a place opened, that nobody holds it, and that the customer is still on the waitlist.
- An Auto-add message says the customer was added from the waitlist and is booked.
A customer who turned Booking updates off for your business, or who stopped phone messages, gets no waitlist message on their phone. The email and push still go out where they are on for the row. See Waitlists for Classes for what each mode does.
Check whether phone messages are live#
Recommended setup includes a Phone messages block. It shows WhatsApp and SMS as either Live or Not active yet. Not active yet means Naayya has not switched on sending for that channel, so messages do not go out on it even when a switch is on.
Under the two channels, the block shows how many customers have agreed to booking updates by phone. These are customers with a verified phone number who have turned on WhatsApp or SMS updates. A message sent by phone reaches only customers who agreed.
SMS requirements#
SMS is the second step of Also send by phone: Naayya uses it when WhatsApp can't reach the customer. It appears only on notification rows that support it. Use the row's Also send by phone switch rather than looking for separate SMS and WhatsApp switches.
Push and WhatsApp#
Push has its own control when the notification row supports it. WhatsApp is not a separate control. It is the first channel of Also send by phone, tried before SMS. If a channel is unavailable for a row, review another supported channel or check the notification type's description.
Configure a notification#
- Go to Admin > Settings > Notifications.
- Review Recommended setup: the status of Required records and Operational attention, and whether WhatsApp and SMS are Live in Phone messages.
- If you need more control, open Advanced settings.
- Find the notification category and message type.
- Change the supported Email, Also send by phone, or Push control for that row. Some email notifications are always on, and a control is not shown when a channel is unavailable.
- Wait for the Saved confirmation before leaving the page.
Best practices#
- Start with Recommended setup and change individual rows only when you know which message they control.
- Remember that Required records and Operational attention are separate parts of the recommended setup.
- Turn on Also send by phone only for messages you want customers to get on their phone as well as by email. Check that Phone messages shows the channel as Live first.
- Operational alerts are off by default until an owner or manager enables the business policy.
- Review notification settings after changing the workflows that the messages describe.