You can control which notifications your studio sends to customers and staff. Choose between email and SMS for different notification types.
Access notification settings#
- Go to Admin > Settings
- Click Notifications
Notification categories#
Settings are grouped by category:
Bookings#
- Booking confirmation: Sent when a customer books a class
- Booking reminder: Sent before a scheduled class
- Booking cancellation: Sent when a class is cancelled
- Waitlist confirmation: Sent when joining a waitlist
- Waitlist promotion: Sent when moved from waitlist to confirmed
Appointments#
- Appointment confirmation: Sent when an appointment is booked
- Appointment reminder: Sent before a scheduled appointment
- Appointment cancellation: Sent when an appointment is cancelled
Staff#
- Class reminder for teachers: Sent to teachers before their scheduled classes
Payments#
- Payment receipt: Sent after successful payment
- Payment failed: Sent when a payment fails
Subscriptions#
- Subscription confirmation: Sent when a membership starts
- Subscription renewal reminder: Sent before membership renewal
- Subscription cancelled: Sent when a membership is cancelled
- Subscription payment failed: Sent when membership payment fails
Engagement#
- Welcome email: Sent to new customers
- Re-engagement: Sent to inactive customers
Enable or disable notifications#
Each notification type has toggles for:
- Email: Send notification via email
- SMS: Send notification via text message
To change a setting:
- Find the notification type
- Click the toggle to turn it on or off
- Changes save automatically
SMS requirements#
For customers to receive SMS notifications:
- SMS must be enabled for the notification type in your studio settings
- The customer must have SMS notifications enabled in their account
- The customer must have a verified phone number
Note: SMS notifications may incur additional costs depending on your plan.
Best practices#
- Keep booking confirmations and reminders enabled for a good customer experience
- Enable teacher class reminders to help staff prepare for their sessions
- Consider your customers' preferences when enabling SMS notifications