Open Admin > Services and select the service to see its Setup checklist. A service is ready to accept bookings when the checklist items that apply to it are complete:
- Active: The service is visible to customers.
- Linked product: An active service product or class pack is linked for customers to buy when booking.
- Providers assigned: Required when a provider delivers each booking.
- Resources assigned: Required when the service uses resources.
- Availability: The service has hours customers can book, from the schedules of the providers or resources it uses.
Your storefront and the Naayya app list an active service only when customers can buy a linked product, the providers or resources it needs are in place, and the service has hours customers can book. If you switch off every product linked to it, the service leaves your storefront, and the services tab on your storefront disappears when no service is left. The checklist then shows Linked product as missing. To fix it, turn a product back on, or link one that is active.
Each missing item links to where you fix it, or says what to add. For resource schedules, see Set Availability Schedules.
A new service starts inactive. When the linked product and the providers or resources the service needs are in place, click Activate beside the status at the top of the page. If something is still missing, the service stays inactive and the missing rows are highlighted. An active service must keep these links: an edit that would remove the last product, provider or resource it needs is refused.
When a service has no hours#
A service has hours when the schedules it uses have days and times set:
- A provider delivers each booking: At least one assigned provider has a schedule.
- The service reserves resources: Every resource under All are reserved, or at least one under Customer picks one, has availability of its own or follows its location's opening hours.
- Both: The provider and the resources each have hours.
A schedule that has ended does not count. A location's opening hours give hours to the resources in that location. They do not give a provider a schedule.
Hours are not needed to activate a service. An active service with no hours is left off your storefront and the Naayya app, the same way as a service with no product on sale, and the services tab disappears when no service is left. In Admin > Services, owners and managers see Not bookable on the service's row. Hover it to see the reason, No hours customers can book. On the service detail page, the Setup checklist shows Availability as missing.
To fix it, add days and times to the schedules the service is missing from the list above. The service is listed again as soon as it has hours. See Set Availability Schedules.
This is about the hours you offer, not the times that are left. A service whose times are all booked stays on your storefront.