Give a POS discount

1. Add the item and choose the payment method.
2. Select Add discount.
3. Choose how to enter it: % off, Amount off, or Final amount (the amount the customer pays).
4. Enter the value and a Reason (required), such as a staff discount or a loyalty discount.
5. Check the Price, Discount, and Total shown under the discount, then complete checkout.

The sale is charged and recorded at the final amount. The Daily report in Admin > Reports and the payment details in Admin > Payments show the original price, the discount, the reason, and who gave it. To remove a discount before checkout, select the close button next to Discount.

Limits:

• The final amount cannot be more than the price or below zero.
• Gift cards cannot be discounted.
• Add discount is not shown for a Comp sale.
• When you sell more than one of the same item, the discount must split evenly across the items. POS suggests the nearest amounts that do.
• In a cart of several items, each line has its own discount and reason. Admin > Payments shows the discount beside the line.

Who can give a discount#

Owners and managers can give any discount. Other staff can give a discount up to the limit your business sets, and the discount panel shows it, for example You can give up to 10% off. When the limit is 0, which is the default, other staff do not see Add discount, or the percent button on a cart line.

Set the staff discount limit#

1. Open Admin > Settings > Payments.
2. Under Staff discount limit, enter a whole number from 0 to 100 in Largest discount for staff.
3. Select Save.

Only owners and managers can change the limit. Other staff see the current limit on the same page.

A discount is refused#

Read the message on the discount. For a discount above your limit, ask an owner or manager.