Go to Account > Wallet. Expand a business to see each entry:
- A claimed gift card shows its remaining amount, sender, code, and expiry date when there is one.
- Account balance is one amount: money you or the business added, a balance the business brought over for you, and course credit. It has no code and does not expire.
At a business that lets you charge to your account, the same line is called Account credit. When you owe the business something, Amount due shows under the business's total and as its own line. The total is what you can spend without owing anything, so an amount due does not make it smaller.
If the business has allowed other people to spend from your account, People who can spend from this account lists them with their daily limit, or No daily limit. When the account has a name, it shows as Account name: followed by the name.
If a gift card expires soon, the wallet marks it so you can use it before the expiry date.
Check activity#
When you expand a business, Activity lists recent changes to your balance there, newest first, with the date, the amount, and your balance after it:
- Money added, Balance carried over, Gift card added, and Course credit added show value coming in.
- A payment from your wallet names what it paid for, such as the court and time, the class, or the items.
- A balance with a minus sign is what you owed the business at that point.
- Charged by and a first name shows on a payment that another person charged to your account. If that person has no first name on their profile, it reads Charged by another person.
- Returned to your wallet shows value given back, for example after a purchase that did not go through.
- Refund added to your wallet shows a refund that could not go back to your card. The business's refund to your card did not go through, so the amount was added to your account balance at that business instead, and you get an email about it. You can spend it there, or ask the business to pay it out to you in cash or by bank transfer.
- Refunded to your card, Refunded in cash, and Refunded by bank transfer show unused money the business paid back to you. Refund to your card in progress shows a card refund the bank has not completed yet. If it does not go through, the amount comes back to your balance.
- Top-up refunded shows the amount taken out of your account balance when a top-up was refunded. It cannot be used.
- Top-up disputed shows the amount held while a top-up is disputed with your bank, or where the dispute was lost. If the business wins every dispute on that payment, the amount is spendable again and this line no longer shows.
- Expired shows gift card value that left your wallet when the card expired or was cancelled.
If the balance looks wrong#
Wallet balances update after top-ups, purchases, refunds, claims, and expiry. Check Activity for the business to see each change. If the balance still looks wrong after refreshing the page, contact the business that issued the gift card or credit.