Provider profiles describe the people who deliver services for your business. In many studios this means teachers. In appointment-led businesses it can also mean therapists, trainers, coaches, practitioners, or other service providers.
Use this article when a person already has staff access and you need to control how they appear in teaching, appointments, payroll, or public pages.
Where provider setup lives#
Use these areas:
- Admin > Staff to invite a person and manage their access
- Admin > Teachers to manage teaching profiles, public profile details, stats, and payroll-related setup
- Admin > Appointments > Services to assign providers to appointment services
- Admin > Appointments > Availability to control when a provider can be booked
- Admin > Payroll to calculate and record payslips when payroll is used
The exact labels can vary by business setup, but the rule is the same: access is managed from Staff, and delivery details are managed from the teaching or appointment workspace.
What a provider profile can affect#
Provider details may affect:
- Public profile name, photo, bio, and social links
- Which classes or appointment services the person can deliver
- Calendar and schedule views
- Customer-facing teacher or provider information
- Feedback and ratings where feedback is enabled
- Payroll calculations, if you use payroll
Do not use a public provider profile as a substitute for staff access. A person still needs the right role or capability to open admin tools.
Set up a new provider#
- Go to Admin > Staff.
- Invite the person and give them the access they need.
- If they teach, go to Admin > Teachers and create or link their teaching profile.
- Add profile details such as image, bio, and public slug if customers will see the profile.
- Assign the provider to classes or appointment services.
- Add availability for appointment providers.
- Add pay rules only if payroll is used for this person.
If the person only needs to help with admin work and does not deliver sessions, they may not need a provider profile.
Public profile details#
For staff who teach, public profile quality matters because customers may see it before booking.
Review:
- Display name
- Profile image
- Short bio
- Teaching style or specialties
- Social links, if you use them
- Public profile status
See Public Profiles for Staff Who Teach.
Appointment provider setup#
For appointment services, provider assignment and availability both matter.
Check:
- The provider is assigned to the service
- The service has a duration, price, and booking settings
- The provider has availability for the relevant dates
- Required resources are available at the same time
If customers cannot find appointment slots, check provider availability and resource availability together.
See Create Appointment Services and Set Availability Schedules.
Payroll setup#
If you calculate teacher payouts in Naayya, provider setup also connects to payroll.
Use:
- Default pay rules for ordinary classes
- Tag-based rules when different class categories pay differently
- Revenue share rules when pay depends on class revenue
- Payslip records when you need to save, send, or mark payouts as paid
See Pay Rules, Teacher Payout Calculator, and Payslips.
Common issues#
The provider does not appear in a class or service#
Check that the person has a teaching or provider profile and is assigned to the class or service.
Customers cannot book the provider#
Check the service, provider availability, resource availability, and booking settings. All of them must allow the same time slot.
The person can teach but cannot open admin tools#
Teaching profile details do not automatically grant admin access. Update their role in Staff or Settings > Staff.
Payroll is missing classes#
Check the date range, teacher assignment, class attendance, and any tag-based pay rules.