A card payment can finish before its sale is recorded. The notice tells you what is known:
| Notice | What to do |
|---|---|
| Card sale not recorded yet | The card was charged, but no sale is recorded yet. Tap Finish sale to record it without charging the card again. |
| Card payment not confirmed | The card payment started, but its outcome is not confirmed. Tap Finish sale to check it. If the card was charged, Naayya records the sale without charging again. |
If the notice says the card sale isn't saved on this device, keep the app open until the sale is recorded. When a saved card sale is recorded after the app restarts, the app confirms that the earlier sale is now recorded.
Remove sale removes the pending sale; it does not refund a card payment. Read its confirmation before using it. If the payment outcome is unconfirmed, check Payments first. If the card was charged and you remove the pending sale, the customer has paid but no sale exists: refund the payment or record the sale by hand, following your business's normal process.
A card payment is waiting on this device#
An older unfinished card sale can appear as Card payment waiting on this device. Only the person who took or started that payment can finish it, by signing in on the same device. Check Payments, or ask a manager to record the sale if the card was charged. An unconfirmed notice does not prove that a payment was taken.
A card is declined#
Card declined is a payment result, not a recorded sale. Tap Use another payment method to return to that sale's payment choices, then choose an offered method. Follow the new payment's result before starting another sale.
Card payments say the payment terminal isn't configured#
If POS says The payment terminal isn't configured. Ask an administrator for help., check your location's State. It is required when your billing address is in Italy, Spain, Mexico, the United States, Canada or Australia.
Naayya uses the State of your main location, or of another active physical location if the main one has none. A location in a different country than your billing address is not used.
Only owners and managers can edit a location. To add the State:
- Go to Admin > Settings > Locations.
- Find the location, open its More actions menu, and select Edit.
- In the Address section, select Edit details. If the location has no address yet, search for its address first.
- Enter the State. In Italy, enter the province, such as MI, not the region: a region such as Lombardia is not accepted.
- Click Save Changes, then set up card payments in the POS app again.
A State that is not a real state or province of the country is not accepted the next time you set up card payments, so check what you entered.
The POS app shows the same message when Stripe is not connected. If the State is already correct, or your billing address is in another country, check that Stripe is connected under Get Paid.