Choose the order customers see

Owners and managers choose the order customers see six lists in: teachers, services, pricing options, shop products, gift cards and locations. Until you change a list, customers see it as they do today.

Change the order of a list#

Each list has a Change order button on its page:

1. Open the page for the list.
2. Select Change order.
3. Move each row where you want it. Drag it by the handle on its left, or use the up and down arrows on its right. The arrows also work with a keyboard.
4. Select Save.

Order saved confirms the change. Cancel closes the dialog without saving.

If the order cannot be saved, the dialog stays open and shows the reason. Nothing changes for customers until a save succeeds.

On Admin > Services and Admin > Pricing, Change order appears once the page lists more than one item.

What each list includes#

Archived items are not in these lists.

• Teachers: your active teachers.

• Services: your services. A service that is not active shows Not bookable. You can still place it, and it keeps that place when you activate it.

• Pricing options: grouped in four sections. You put options in order within their section; an option cannot move to another section here. The first three are the sections of your pricing page. Service prices are what customers choose from when they book a service.

  • Intro offers: options you created as an intro offer.
  • Class Passes: drop-ins, class packs, unlimited passes and service packs.
  • Memberships: your memberships.
  • Service prices: single appointment prices.

  A price that only a course sells is not in this list. An option that is not on sale says so.

• Shop products: your physical products, grouped by category. You put products in order within their category; a product cannot move to another category here. Products without a category are under No category. To change the order of the categories themselves, use the arrows on Admin > Products > Categories. See Product categories.

• Gift cards: your active gift cards.

• Locations: your in-person locations. Online locations are not in this list. Your main location shows Main location.

New items#

A teacher, service, pricing option, product, gift card or location you add later appears after the ones you placed. A new pricing option stays in its section, and a new product stays in its category. Open Change order again to move it.

When you use Replace product on a pricing option, the new version takes the old one's place.

Go back to the default order#

Select Reset to default in the Change order dialog. The list goes back to the way customers saw it before you changed it, straight away, and Order reset to default confirms it.

Reset to default is available once you have saved an order for that list.

Where customers see your order#

• Teachers:

  • the teacher filter on your storefront schedule and in website embeds
  • the provider filter on your storefront services page, and the providers customers choose from when they book a service on your storefront
  • the teachers shown for your business in the Naayya app

  The order only changes how providers are listed. It does not change which times are offered or who is booked when a customer chooses Anyone. In the Naayya app, the providers for a service keep their usual order.

• Services: your storefront, the Naayya app (within each category heading), and Point of Sale on the web.

• Pricing options: your storefront pricing page and Point of Sale on the web. Naayya POS follows your order after its next update.

• Options to pay for a class: your storefront and Point of Sale on the web. The Naayya app and Naayya POS follow your order after their next update.

• Payment options for a service: when a customer books a service on your storefront or in the Naayya app, and in Point of Sale on the web. The option used when the customer does not choose always comes first: the service's default option, or, if it has none, the first option you added to the service. Changing the order never changes which option that is. The other options follow your pricing option order.

• Shop products: your storefront shop, website embeds that show your products, and Point of Sale on the web. Products stay under their category. Naayya POS follows your order after its next update.

• Gift cards: your storefront shop and gift card page, and Point of Sale on the web. Naayya POS follows your order after its next update.

• Locations: your storefront About page and the Naayya app, the location filter on your storefront schedule and in website embeds, and the pickup locations at checkout.

Once you set a location order, the About page follows it instead of putting your main location first. Place your main location where you want it. See Manage locations and resources.

What stays the same#

The order changes only how these lists are shown. Prices, availability, opening hours and existing bookings stay as they are. Your schedule still lists classes by time.

Two places had no set order before and now start with one: products within a shop category are listed by name, and the payment options for a class or a service are listed cheapest first within your pricing page sections. Until you set your pricing order, a class's memberships come first on your storefront. A service's first option always stays the one described above.

After its next update, Naayya POS lists a class's options and your shop products in the same order as Point of Sale on the web, instead of by price or name.

Who can change the order#

Only owners and managers see Change order, so only they can save an order or reset it.