Admin > Inbox lists what needs attention in the selected business. Each item says what needs attention, and most have a button to act on it.
Who sees what#
- Owners and managers see the items for the business, and every operational issue (Business queue). The table below says which items go to owners only.
- Other staff see an item about their own phone number, and the operational issues assigned to them (Assigned to you). Staff who teach also see their assigned issues above My work > My schedule.
Items for you and your business#
Items are grouped under For you and For your business name, with the most urgent first. Select an item to see its urgency (Needs action now, Action needed or Reminder), what happens if it stays open, and its button.
| Item | When it appears | Who sees it | Button |
|---|---|---|---|
| Staff phone | Your phone number needs verifying to keep your staff access | The staff member | Verify phone |
| Naayya invoice | A business on an Enterprise plan has an open Naayya invoice | Owners and managers | Review invoice |
| Payment setup | Online payments are not set up, need more verification, or payouts are on hold | Owners | Set up payments, or Contact support when payouts are on hold |
| Location address | An active physical location has no address | Owners and managers | Add address |
| Trial | Your trial is ending or has ended | Owners | Choose plan |
| Message credit | Prepaid credit is used up or running low, or an automatic top-up could not be charged | Owners and managers | Top up |
| Messages | Free messages are used up, or the message balance is below zero | Owners and managers | See usage |
These items clear themselves when the issue is fixed. They have no dismiss or snooze button. When nothing is open, the Inbox says You’re all caught up.
For the steps behind each button, see Get paid setup, Manage message credit and Edit and display a location.
Operational issues#
The Operational issues section at the top of the Inbox lists problems found in how your business runs. Each shows a severity (Urgent, High, Medium or Low) and a state (Open, Acknowledged, Snoozed or Resolved). It includes:
- Minimum bookings: a session below its minimum. Open session, where allowed, opens it, and Run anyway keeps it running. See Minimum bookings and Inbox decisions.
- Refunds: for example, a card refund of a customer's wallet balance that is still waiting for confirmation, or a failed refund whose money is not back in your Stripe balance yet. Open customer opens the customer's page and Open payments opens Admin > Payments, so you can check the refund. See Refund a customer wallet balance.
Select an issue to act on it:
- Acknowledge changes an open issue to Acknowledged.
- Snooze 24 hours changes it to Snoozed. It returns to Open when the 24 hours end.
- Resolve closes it, and Reopen brings a resolved issue back. Minimum bookings issues have neither: they clear on their own, for example when the session reaches its minimum or is cancelled.
- Assigned staff lets an owner or manager choose who is responsible. That person then sees the issue.
Resolved issues stay in the list marked Resolved.
The count beside Inbox#
The number beside Inbox in the sidebar counts the items for you and your business, plus every operational issue that is not resolved, including acknowledged and snoozed ones. On other admin pages, a link in the top bar, such as 3 to review, counts only the items for you and your business, and opens the Inbox.
Notifications#
Alerts about operational issues are set in Notification Settings. From Operational issues, owners and managers open Business notification policy, and each person opens Personal delivery preferences.