Let other people spend from a customer’s account

A customer's account can be spent by other people too, for example a family member who pays from it, or the members of a team who share one account named Team tab. The customer who owns the account stays responsible for it: what another person charges is taken from the account's credit and, beyond that, added to what the owner owes.

Staff who can manage payments, which by default means owners and managers, keep the list under People who can spend from this account in the Wallet tab. The section shows for them even while the list is empty, when it says Only this customer can spend from this account. Other staff who see the wallet see this section only once a person or an account name is set, and they cannot change it.

To add a person:

1. Open Customer Details and select the Wallet tab.
2. Under People who can spend from this account, select Add person.
3. Choose the person. People who share the customer's membership, such as the members of a Family membership, are listed under On their membership. For anyone else, type at least two letters of a name or email under Find a customer and choose them.
4. Optionally enter a Daily limit: an amount from 0.01 to 10,000.00 in your business currency. Leave it empty for no daily limit.
5. Select Add person.

The person must be a customer of your business with a Naayya account. You cannot add the customer to their own account: they already spend from it.

Each person on the list shows their Daily limit or No daily limit, and Spent today. A person who is no longer a customer of your business shows Not a customer and cannot spend from the account.

• Change limit opens a window titled Daily limit for and the person's name. Enter a new amount, or empty the field for no daily limit, and select Save limit.
• Remove takes the person off the list at once. They can no longer spend from the account. What they already charged stays in the account's Activity.

Name the account#

A name is optional. Without one, the account is named after the customer, for example Anna's account. Give it a name when a group charges to it, such as Team tab.

1. Next to Account name, select Name account. When the account already has a name, the button reads Change name.
2. Enter the name, up to 60 characters.
3. Select Save name. To use the customer's name again, empty the field and save.

The name shows at the till as On Team tab, at online checkout as Charge to Team tab, and on the Wallet page of the people who can spend from the account.

What a person can spend#

• A person spends only from the account: the account's credit and, when your business lets customers charge to their account, what is left of the customer's limit. They never spend the customer's gift cards, and the person's own wallet is not used for that charge.
• The customer's limit and Block charging apply to everyone who spends from the account. See Set a customer's account limit.
• A Daily limit is the most that person can spend from the account in one day. A charge must fit inside both the account's limit and the person's daily limit. The day follows your business's time zone, and a charge that is given back no longer counts.
• The purchase stays the person's own: the booking or sale is recorded for them, and the money comes from the account.
• A person does not see the customer's balance, amount due or activity. The customer sees each charge in their Activity with Charged by and the person's first name, for example Charged by Ben. When the person has no first name on their profile, it reads Charged by another person.

A person can charge to the account at the till, on a tab, in a single-item sale, and online. See Put a sale on someone else's account and Spend from someone else's account.