Staff with Manage customers can share a Family membership with other people. One purchase covers the holder and linked members. Linked members book covered classes from their own accounts.
Before you start#
In Admin > Pricing, set Places for family members when creating the product, or open its page and choose Settings > Family members. Enter a whole number of at least 1. Leave it blank for a one-person membership.
Each linked member or open invitation takes one place besides the holder. You can raise the limit at any time. Lower or clear it only if every membership still fits. Remove members or withdraw invitations first if needed. If someone changed the limit while you were editing, reload and try again. A replacement product keeps the original limit until you change it.
See who shares a membership#
In Admin > Customers, open the holder's page and select Access > Memberships. Under an active or frozen membership, Family members shows used places, linked members and any relationship, and open invitations marked Invited with their email addresses. An invitation holds its place until accepted or withdrawn.
Add a family member#
Adding or removing family members needs Manage customers. Check that the person meets your eligibility rules, such as age or relationship. Naayya does not check them.
- Choose Add member on a membership with space.
- Under Existing customer, search by at least two characters of a name or email and select a customer. To add someone new to your business, choose Invite by email and enter their address.
- Optionally set Relationship to Partner, Child or Other, then select Add member or Send invitation.
An existing customer, including a match by email, is linked immediately without email. For someone new, Naayya sends an invitation from your business, with replies to its contact address. When they sign in with the confirmed address, they become your customer and join the membership. If delivery fails, the invitation stays saved. Ask them to sign in with that address.
You cannot add the holder or the person who paid. Each person can be linked or invited once per membership.
What family members see#
Linked members see the membership under Account > Access on the website and can book covered classes there or in the Naayya app once it starts. Profile > Membership in the app lists only purchases the person made themselves.
Cancelled or unpaid memberships are hidden from the holder and linked members. Cancellation ends family access and open invitations.
Remove a family member or withdraw an invitation#
Choose Remove next to a member or Withdraw next to an invitation. Enter a Reason, then select Remove member or Withdraw invitation.
The removed member keeps existing bookings but cannot book with the membership again. A withdrawn invitation stops working and frees its place. Naayya records who added, invited, removed or withdrew someone.
Common issues#
Add member is missing#
Check your role and available places. For a membership starting on first use, Family members is hidden until the holder makes a booking to start it.
Naayya refuses to add someone#
Read the reason. Check for a full membership, a linked member, an open invitation or the holder's own record. A cancelled membership or one awaiting its first payment cannot take new members.
This person is not a customer of this business#
Use Invite by email.
The invited person cannot see the membership#
Confirm they signed in with the exact invited email and confirmed it. If they use a different address, withdraw the invitation and invite that address.