Go to Admin > Settings > Messages.
Ask customers for a review#
The Review request row asks customers for a review after a visit. Each request goes by one channel: a push notification when the customer has the Naayya app with notifications on, otherwise an email. Switch off Push to ask everyone by email, or both channels to stop asking. The timing is fixed. See When customers are asked for a review.
Notify your team about reviews#
Two rows in Staff & Instructors cover reviews. Email and push are on by default.
- New review: owners and managers hear about each new review. The people who delivered the visit hear once it is published. Only owners and managers see the review text and the private note, and only in the email.
- Low review alert: owners and managers hear about a review of 1 or 2 out of 5.
A review posted anonymously shows no name. When Naayya removes a review, or keeps one you reported, owners and managers get an email. It has no switch.