Reschedule a customer’s class booking

Reschedule changes a customer's class booking to another session. It stays the same booking, paid the same way, so you do not cancel and book again.

Owners, managers, and staff whose role has the Manage Bookings permission can reschedule. The receptionist role has it built in. A teacher or coach who can only view bookings does not see Reschedule.

Reschedule from a session#

1. Open the session's page in Admin.
2. In People, open the ⋯ menu beside the booked person and choose Reschedule.
3. In Reschedule booking, choose the new session.
4. Choose Reschedule.

Reschedule from the customer's page#

1. Go to Admin > Customers and open the customer.
2. Select the Bookings tab.
3. Under Upcoming, choose Reschedule beside the class booking.
4. In Reschedule booking, choose the new session, then choose Reschedule.

Reschedule is not offered, on either screen, for someone already checked in or marked as a no-show, for a course session (a course booking changes with the course), for a place in a group booking (the group's places stay together), for a date of a weekly booking (it changes with the weekly booking), or for a cancelled booking.

Choose the new session#

Reschedule booking lists the sessions in the next two weeks, grouped by day, with the time, class, instructor, location, and places left. Choose Show later sessions to look further ahead, up to eight weeks.

The list shows the sessions that the booking's pack, pass or membership covers. Other sessions of the same class that cannot be chosen show why, for example Full, or that the pack or pass ends before that session. Classes the payment does not cover are left out.

What stays the same#

• It is the same booking, paid the same way.
• A pack keeps its remaining uses. Nothing is returned and taken again.
• A membership use stays counted once.
• Nothing is charged or refunded.
• The place the customer leaves opens to the session's waitlist, as a cancellation would.

It is not a cancellation. The customer gets no cancellation email, and no late-cancellation outcome applies.

When Naayya refuses#

Naayya shows the reason and changes nothing when:

• the new session is full, closed for booking, or has already started
• the person already has a place in the new session (if that place was booked for someone else, change the attendee instead)
• the booking's pack, pass or membership does not cover the new session (its class, time or place), or a pack or pass ends before it
• the booking's pack, pass or membership has reached its limit for bookings per day on that day
• the booking's membership is not active, for example because a payment is overdue
• the booking still holds a use kept from a late cancellation (this blocks every session)

A booking with no pack, pass or membership, such as a free booking or one paid some other way, can only be rescheduled to another session of the same class. For a different class, cancel it and book the other class.

What the customer receives#

When the customer has an email address, they get one email, in their language. In English, its subject is "Your booking for class name is rescheduled". It shows the new session and, under Previously, the old date and time. It is an email only: no text message or push notification is sent.

Owners and managers see Recent activity on the customer's Overview tab. There, the booking's line reads "Rescheduled from date, time by staff name". After more than one reschedule, the line shows the time it was first booked for and who rescheduled it last.

On the website, customers can also reschedule a class booking themselves, until its cancellation cutoff and once per booking. They are offered only classes the business lists, and their booking's own class, never one marked Hidden from schedule. See Reschedule a class booking. Their reschedule reads "Rescheduled from date, time by the customer" in Recent activity. Staff are not held to the cutoff or to once.

To move an appointment, see Reschedule or Cancel Appointments.