Set up and manage a hardware device

Owners and managers set up devices at the sales point, entrance or location they serve.

Add a device#

Add the location first. The setup wizard offers devices for the place you open it from: a sales point, an entrance, or the whole location.

Open the place the device serves, then select Add device under its devices:
- For a printer, cash drawer or card terminal, open Admin > Settings > Point of sale and the sales point's row. A business without sales points uses Devices at its location.
- For an entry terminal, door controller or kiosk, open Admin > Settings > Entrances and the entrance's row. An inactive entrance has no Add device.
Choose the Device type. A sales point or location offers Receipt printer, Cash drawer, Card reader, Barcode scanner and Wristband reader. An entrance offers Entry terminal, Door controller, Entrance kiosk and Barcode scanner.
Choose the Brand and connection, then the Model where a model list is available.
Enter a Name of up to 60 characters. From a sales point, Place starts on that sales point. Keep it, or choose Shared by every sales point here for a device every sales point at that location uses, such as a card terminal used at the bar and the shop. From an entrance or a location, the device stays at that place and there is no Place to choose.
If it is connected to another device, choose that device. A cash drawer must have a Connected printer. A receipt printer can also be linked to a POS iPad at that location.
Follow the connection instructions and enter the settings shown. For a cash drawer, choose the drawer pin specified by its installer. Select Save device.
Follow the instructions on the confirmation and select Close. For a cloud receipt printer, connect it to Naayya.

A shared device appears under Shared at the location's name. POS offers it at every sales point at that location.

A brand awaiting vendor approval is marked needs vendor approval and shows Talk to us. You can ask about support for it, but cannot save that driver yet.

See devices and connections#

Each device shows its name, model or brand, status and connection. Not connected yet means Naayya has not received a report from the device. Your own card terminal shows No connection needed, because Naayya never connects to it. Online means it checked in within the last two minutes, Offline that its last report is no longer recent, and Needs attention that it reported a problem such as an empty paper roll. Saving details or rotating a token does not mark a device online.

For POS iPads, see Move or disconnect a POS iPad.

Edit, move or disconnect a device#

Open the device's actions menu.

Edit device changes its name, place, connections and settings.
Move chooses another location or place, from the places that kind of device uses. For a printer, cash drawer or card terminal, that is a sales point at the location or Shared by every sales point here. For an entrance device, it is an entrance. Moving to another location clears that device's printer and POS iPad connections; reconnect it after moving.
Disconnect removes the device from the working list, makes it inactive and revokes its tokens. Confirm Disconnect. This does not operate the physical hardware or automatically disconnect other devices linked to it; move or reconnect those devices separately.

If the sales point or location a device was set up at is archived, the device stays connected. Point of sale lists it under At places no longer in use, and Entrances lists the devices of an archived entrance under At archived entrances. Each keeps its actions menu, including Edit device, Move and Disconnect. Move each one to where it is used now, or disconnect it. Move opens a device from a place no longer in use on a place that is in use, so it always moves somewhere real.

If a linked device was disconnected, the page identifies that connection as Disconnected device or Disconnected POS iPad.

Rotate a device token#

Some devices use their own token, including cloud printers and entrance devices. They never need a staff login. For a cloud printer the token is part of its printer address.

Open the device's actions menu and choose Rotate token.
Review the warning, then select Rotate token in the dialog.
Copy the token, or the printer address, and keep it private. It is shown once and disappears when you close the dialog.

The previous token stops working immediately. Closing the dialog before selecting Rotate token changes nothing.

Add a device#

Add the location first. The setup wizard offers devices for the place you open it from: a sales point, an entrance, or the whole location.

Open the place the device serves, then select Add device under its devices:

For a printer, cash drawer or card terminal, open Admin > Settings > Point of sale and the sales point's row. A business without sales points uses Devices at its location.
For an entry terminal, door controller or kiosk, open Admin > Settings > Entrances and the entrance's row. An inactive entrance has no Add device.

Choose the Device type. A sales point or location offers Receipt printer, Cash drawer, Card reader, Barcode scanner and Wristband reader. An entrance offers Entry terminal, Door controller, Entrance kiosk and Barcode scanner.

Choose the Brand and connection, then the Model where a model list is available.

Enter a Name of up to 60 characters. From a sales point, Place starts on that sales point. Keep it, or choose Shared by every sales point here for a device every sales point at that location uses, such as a card terminal used at the bar and the shop. From an entrance or a location, the device stays at that place and there is no Place to choose.

If it is connected to another device, choose that device. A cash drawer must have a Connected printer. A receipt printer can also be linked to a POS iPad at that location.

Follow the connection instructions and enter the settings shown. For a cash drawer, choose the drawer pin specified by its installer. Select Save device.

Follow the instructions on the confirmation and select Close. For a cloud receipt printer, connect it to Naayya.

A shared device appears under Shared at the location's name. POS offers it at every sales point at that location.

A brand awaiting vendor approval is marked needs vendor approval and shows Talk to us. You can ask about support for it, but cannot save that driver yet.

See devices and connections#

Edit, move or disconnect a device#

Open the device's actions menu.

Edit device changes its name, place, connections and settings.

Move chooses another location or place, from the places that kind of device uses. For a printer, cash drawer or card terminal, that is a sales point at the location or Shared by every sales point here. For an entrance device, it is an entrance. Moving to another location clears that device's printer and POS iPad connections; reconnect it after moving.

Disconnect removes the device from the working list, makes it inactive and revokes its tokens. Confirm Disconnect. This does not operate the physical hardware or automatically disconnect other devices linked to it; move or reconnect those devices separately.

If a linked device was disconnected, the page identifies that connection as Disconnected device or Disconnected POS iPad.

Rotate a device token#

Some devices use their own token, including cloud printers and entrance devices. They never need a staff login. For a cloud printer the token is part of its printer address.

Open the device's actions menu and choose Rotate token.

Review the warning, then select Rotate token in the dialog.

Copy the token, or the printer address, and keep it private. It is shown once and disappears when you close the dialog.

The previous token stops working immediately. Closing the dialog before selecting Rotate token changes nothing.