How Customers Book Appointments

The booking flow overview#

Customers book appointments through your studio's public booking page. The process guides them through selecting a service, choosing a provider (if applicable), picking a date and time, and completing payment.

Step 1: Select a service#

Customers start by browsing your available services:

1. Customer visits your studio's appointments page
2. Services display with name, description, duration, and pricing
3. Customer clicks on a service to start booking

Only active services with available providers appear to customers.

Step 2: Choose a provider (optional)#

If your service allows provider selection:

1. Customer sees available providers for the selected service
2. Each provider shows their name and photo (if available)
3. Customer selects their preferred provider, or chooses "Any available provider"

If provider selection is disabled, the system automatically assigns an available provider.

Step 3: Select a date#

The date picker shows availability:

1. Customer sees a calendar with available dates highlighted
2. Days without availability appear grayed out
3. Customer clicks on their preferred date

The calendar respects your booking horizon settings—customers cannot book beyond the maximum days you've configured.

Step 4: Choose a time slot#

Available times appear for the selected date:

1. Time slots display based on provider and resource availability
2. Each slot shows the start time
3. Customer clicks their preferred time

Slots follow your interval settings (e.g., every 15 or 30 minutes) and exclude times already booked or outside provider availability.

Step 5: Hold timer#

Once a customer selects a time:

1. The slot is temporarily held for them
2. A countdown timer shows how long the hold lasts
3. They must complete checkout before the hold expires

If the hold expires, the slot becomes available to other customers. Hold duration is configured in your appointment settings.

Step 6: Complete checkout#

The final step is payment:

1. Customer reviews the booking summary (service, provider, date, time, price)
2. Enters payment information or uses available credits
3. Clicks to confirm and pay
4. Receives a confirmation page and email

Customers must be logged in to complete a booking. If not logged in, they're prompted to sign in or create an account.

Confirmation details#

After successful booking, customers receive:

• Confirmation page: Shows all booking details with a summary
• Email confirmation: Sent to their registered email with the appointment information
• Account record: The booking appears in their "My Appointments" section

The confirmation includes the service name, provider, date, time, location, and any relevant policies.

Booking requirements#

For a successful booking, customers need:

• An account with your studio (they can create one during checkout)
• Valid payment method or sufficient credits
• Selection within the booking window (not too close to the appointment time, not too far out)

Clear service descriptions and pricing help customers make informed booking decisions.