Open Admin > Services and select the service.
Each service needs a linked product before customers can book it: a service product, or a class pack.
On the service detail page, find Linked products under Pricing & linked products and click edit. In the Linked products dialog, tick the products customers can buy to book this service and click Save. When you link more than one, use Make default to put a single appointment option first among single appointment prices. See Ways to pay for how online checkout orders and selects all the options. If you have no product yet, use Create a service product.
Use one class pack for classes and this service#
The Linked products dialog also lists your class packs. Link one, and the same pack books both the classes it covers and this service, from one balance. Each class place, and each person booked into a service, takes one use.
- Only class packs with more than one use can be linked. Drop-ins and unlimited passes cannot. While a pack is linked to a service, you cannot change it into a drop-in or an unlimited pass; unlink it first.
- A customer can spend a pack they already hold. If the pack is sold online and the customer can buy it for that booking, they can choose it under Ways to pay. A link that names the pack can select it without hiding the other options. Buying it while booking spends one use for each person booked.
- The pack keeps its own expiry. A booking cancelled within the service's cancellation policy returns its uses to the same pack.
- On your public products page, the pack shows its uses, for example "10 uses". Its product page also names the services it covers that customers can see.
A product's availability depends on the service it is linked to. If a customer has a product but cannot use it for a service, check that the product is linked to that service.