Open Admin > All Bookings and select Appointments & resources if tabs are shown.
Check in one person#
For a confirmed booking that has started, open its details and select Mark completed. You can also use Mark Completed from the row menu. Choose Mark No Show from that menu when the customer did not attend. For a booking already marked Completed or No show, choose Attendance in the same menu to switch the result.
Check in a group#
Choose Check in people from the booking's row menu. In People, choose Check in or No show next to each person. Each click saves that person's result and can be changed. Cancelled people cannot be checked in or marked as no shows.
The booking stays Confirmed until attendance is recorded for everyone still booked. It then shows Completed if anyone attended or No show if nobody attended. It shows Cancelled only when everyone is cancelled.
Remove someone from a group#
In People, choose Remove from appointment next to someone who is still booked. If a pack paid for the appointment, Give the use back to the pack is switched on. Turn it off to keep the use spent.
If removing the person would leave too few people, Naayya asks Cancel the whole appointment? Choose Cancel appointment to cancel for everyone or Keep it to leave the booking unchanged.
The customer cancellation deadline does not apply to staff removals. See Cancel an appointment as admin for cancellation and credit rules.