Your account keeps the parts of your Naayya activity in one place: upcoming bookings, appointment times, credits, memberships, wallet balances, contracts, documents businesses keep about you, payment methods, profile details, and privacy settings.
On the website, open Account after signing in. Overview is your account home. It answers three questions, in this order:
- Needs your attention: contracts to sign, fees to pay with Pay now, and businesses that ask you to save a card.
- Next up: your next class bookings and appointments, soonest first. View all opens Activity. When nothing is booked, it links to Browse classes.
- What you have: class credits left and when the next ones expire, each of your memberships and when it renews (a paused membership with an end date shows Paused until and that date instead), and your wallet balance. Below them, Have a gift card? Claim it opens the page where you claim a gift card.
Needs your attention appears only when something needs you. Next up and What you have always appear: with nothing booked, Next up links to Browse classes, and with nothing yet, What you have still offers Claim it. On a phone, the list of account sections and Sign out follow the blocks, and a menu at the top of each section moves you between them.
In the Naayya app, open the Bookings tab to see your class bookings and appointments. Use Profile for your personal details, Packs, Membership, and saved payment methods. The other account sections below describe the website.
Find a customer task#
- Manage bookings and appointments
- Check credits, memberships, and orders
- Use your wallet and gift cards
- Update your profile, payment methods, and settings
- Manage health information and consent
- Read the customer FAQ
What the account lists#
Overview, Activity, and Profile are always in the menu. The other sections appear once you have something in them:
- Access: an active class pass or class credits with uses left, or an active or paused membership. A used-up, expired, or ended one is not listed.
- Payments: an invoice or receipt, a payment plan, a fee to pay, a saved card, or a business that asks you to save a card.
- Wallet: a wallet balance, a gift card you claimed (including one that is spent), or a business where you can top up your balance. A gift card you bought is not part of Wallet. Open it from the link in its confirmation email or after checkout.
- Orders: an order for goods.
A page that is not in your menu still opens from a link, for example one in an email.
Inside Activity, Access, and Payments, a part you have nothing in does not show. For example, a customer with only class bookings and a class pack sees no Appointments part and no Memberships part. When there is nothing in any part, the page says so once.
On your Profile page, Contracts and Documents are listed once you have one. Health Info, Referrals, and Settings are always listed, so you can add health information whenever you choose.
What you can manage#
- Profile: update your name, contact details, profile photo, and linked studio roles.
- Activity: view upcoming and past class bookings, and manage appointments when the studio allows it.
- Bundles: see active class credits, how many are left, and when they expire.
- Memberships: see active memberships, usage, renewal timing, and the studio they belong to.
- Wallet: see claimed gift card balances and account credit by studio, and book with available balance.
- Payment methods: view saved cards and remove cards that are not tied to an active membership.
- Health Information: add optional health disclosures and control consent.
- Contracts: review and sign assigned agreements.
- Documents: open My documents, every document a business keeps about you, such as contracts, payslips, and files you uploaded for a business. Each shows how long it is kept. The Access log shows each time someone opened one of your documents or revealed one of your private details. If you leave a business, your documents there stay listed as archived until the dates shown.
- Referrals: copy your referral link when you want to recommend Naayya to a studio.
- Settings: manage notifications, language, privacy choices, data export, and account deletion.
When something is missing#
Your account only shows items connected to the email address you used to sign in. If a booking, membership, gift card, or contract is missing, check that you are using the same email address you used at checkout.
If you paid at the studio or booked through staff, it may take a short time for the studio to link the item to your account.
Good to know#
Naayya shows customer account information across all studios you interact with. Some actions still depend on each studio's settings, for example cancellation windows, appointment rescheduling, membership terms, gift card expiry, and which notifications they send.