Docs
  • All For Customers guides
  • Book a service in the Naayya app
  • Book an appointment for several people
  • Cancel your appointment in the Naayya app
  • Cancel your class booking
  • Charge to your account
  • Check your wallet balance
  • Claim a gift card
  • Credits, memberships, and orders
  • Customer FAQ
  • Find and book a class
  • Health information and consent
  • Join an online class or appointment
  • Manage bookings and appointments
  • Pay with wallet balance
  • Profile, payment methods, and settings
  • Reschedule your appointment in the Naayya app
  • Reschedule your class booking
  • Review a visit in the Naayya app
  • Send or download a gift card
  • Spend from someone else's account
  • Top up your wallet
  • Wallet and gift cards
  • Your customer account
  • All For Instructors guides
  • Instructor FAQ
  • Manage Attendance
  • Manage Your Profile
  • My Work Overview
  • View Your Payslips
  • View Your Schedule and Attendees
  • All Getting Started guides
  • Attendance policy
  • Booking Policies
  • Business Profile & Social Links
  • Check your location and resource limits
  • Choose the order customers see
  • Complete a sent contract
  • Configure booking and appointment notifications
  • Configure class notifications for staff
  • Configure notification channels
  • Configure operational alerts
  • Configure pack and pass notifications
  • Configure review notifications
  • Configure waitlist messages
  • Contracts
  • Create an e-signature template
  • Create or copy a location
  • Deactivate or archive a location
  • Edit a location and what customers see
  • Features
  • Find your settings
  • Manage Locations and Resources
  • Manage resources at a location
  • Media Library
  • Notification Settings
  • Plan Features
  • Platform Overview
  • Quick Start Guide
  • Reports
  • Send a contract to an outside recipient
  • Send a staff contract for signature
  • Switch offerings on and off
  • Using the Agent
  • Waivers & Terms
  • All Customer Management guides
  • Add a pack or pass to a customer
  • Adjust a customer’s credits or expiry
  • Book a customer into a class
  • Book a customer into a class every week
  • Change who attends a class place
  • Check a customer’s waiver status
  • Check a customer’s wallet and account limit
  • Check people in at the entrance
  • Check why a customer cannot use a pack
  • Confirm a customer's email or phone
  • Coupons
  • Customer Bookings
  • Customer Credit Expiry
  • Customer Details
  • Customer List
  • Export Data
  • Leads Management
  • Let other people spend from a customer’s account
  • Manage customer notes
  • Manage Discounts and Promotional Codes
  • Manage Family memberships
  • Products & Credits
  • Record a customer account payment
  • Referrals
  • Refund a customer’s wallet balance
  • Reschedule a customer’s class booking
  • Review a customer’s activity
  • All Classes guides
  • Activity Categories
  • Booking Availability on Class Sessions
  • Calendar
  • Cancelling and Deleting Class Sessions
  • Closing Bookings on a Class
  • Creating Classes
  • Editing Future Class Instances
  • Instructor Assignments on Class Instances
  • Managing, Extending, and Deleting Class Series
  • Resolve class scheduling conflicts
  • Schedule and publish a class
  • Sell a class time as other offers
  • Set a booking minimum for a class
  • Set the number of places in a class
  • Set up a class draft
  • Set up online classes and appointments
  • Waitlists for Classes
  • Workshop vs Course: Which One Should You Use?
  • All Services guides
  • Allow group bookings for a service
  • Assign providers and resources to a service
  • Choose who can book a service
  • Create Services
  • Help members book a service
  • How Customers Book Services
  • How customers choose a service time
  • How customers pay for a service
  • Link products to a service
  • Make a service bookable
  • Manage Resources for Services
  • Set a service’s booking times
  • Set Availability Schedules
  • All Appointments guides
  • Block time for resources
  • Book an appointment for a customer
  • Customers Managing Their Appointments
  • Pay for an appointment at the desk
  • Record appointment attendance
  • Repeat an appointment weekly
  • Reschedule or Cancel Appointments
  • View and Manage Appointments
  • All Pricing guides
  • Class Coverage for Products
  • Creating Memberships
  • Creating Packs
  • Product Settings Guide
  • Product Types Overview
  • Share Class Packs and Memberships Online
  • All Products guides
  • Choose what your Shop sells
  • Create a physical product
  • Creating Physical Products
  • Manage physical product stock
  • Organize physical products by category
  • Record stock changes
  • Set up Shop shipping and pickup
  • All Troubleshooting guides
  • Common Issues & Solutions
  • All Payments & Billing guides
  • Abandoned Checkout Recovery
  • Add a customer in POS
  • Annual summary
  • Billing details and invoices
  • Booking & Checkout Settings
  • Charge a POS sale to a customer's account
  • Charge a POS sale to someone else's account
  • Check AI agent usage
  • Check message usage and costs
  • Choose POS payment methods
  • Choose what a sales point sells
  • Complete a POS sale
  • Connect a cloud receipt printer
  • Finish an interrupted POS card sale
  • Gift Cards
  • Give a POS discount
  • Give a POS receipt
  • Invoice vs Receipt: What Naayya Provides
  • Manage a POS shift
  • Manage a POS tab
  • Manage hardware
  • Manage message credit
  • Manage sales points
  • Move or disconnect a POS iPad
  • Payment Methods & Payouts
  • Payment Review
  • Payment Troubleshooting
  • Point of Sale
  • Read POS end-of-day reports
  • Record Offline Payments
  • Record your own card terminal
  • Sell a membership in POS
  • Sell retail items in POS
  • Send customer account messages
  • Set up a POS quick screen
  • Set up a sales point
  • Set up an entrance
  • Set up and manage a hardware device
  • Set up customer account charging
  • Set Up Get Paid
  • Tax Settings
  • Usage
  • Use Naayya POS on iPad
  • All Integrations guides
  • Add a Lead Form to Your Website
  • Add your schedule to a Lovable app
  • Add your schedule to Framer
  • Add your schedule to Shopify
  • Add your schedule to Squarespace
  • Add your schedule to Webflow
  • Add your schedule to Wix
  • Add your schedule to WordPress
  • Manage integrations
  • Show Your Gift Cards on Your Website
  • Show Your Pricing on Your Website
  • Show Your Services on Your Website
  • Website Integration
  • Website Integration Troubleshooting
  • Website settings
  • What Customers See in Website Integrations
  • All Email Marketing guides
  • Connect an Instagram account
  • Create Instagram Content
  • Design and save Instagram content
  • Domain Verification Setup
  • Getting Started with Email Marketing
  • Managing Email Templates
  • Publish Instagram content now
  • Schedule Instagram content
  • Sending Email Campaigns
  • Sending Quick Emails
  • Turn off Instagram publishing
  • Using the Email Designer
  • All Automations guides
  • Editing an Automation
  • Getting Started with Automations
  • All Team & Access guides
  • Access Control
  • Adding Staff Members
  • Instructor profiles on a staff page
  • Instructor Status Management
  • Managing Instructor Profiles
  • People Overview
  • Provider Profiles
  • Public Profile Completion in My Work
  • Roles & Permissions
  • Staff Management
  • User Roles
  • All Finance guides
  • Create a payslip
  • Pay rules
  • Payouts
  • Payslips
  • All Performance guides
  • Attendance Rates
  • Class Fill %
  • Retention Rates
  • Session Feedback Stats
  • All Community / Feedback guides
  • Private notes on reviews
  • Reviews
DocsNaayya appBlogContact support
  1. Docs
  3. For Customers
  5. Review a visit in the Naayya app
Open app

Review a visit in the Naayya app

Leave or edit a review after a visit and choose what to share.

  1. Tap Bookings, then Past.
  2. Under the booking, tap Write a review. A review request notification opens the same form.
  3. Tap a star from 1 to 5.
  4. Add a Public review and a Private note if you like. Turn on Post anonymously to show your review as Anonymous.
  5. Tap Submit.

For 14 days after the visit you can tap Edit review under the booking, or open Profile > Reviews I've written. Edit the review to replace or remove your private note. For how reviews work, see Reviews.

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