On web POS, payment methods available for the sale can include Cash, Own card reader (a card you take on a reader outside Naayya), Transfer, Comp (complimentary), and Wallet where supported. For a membership, Card or direct debit lets the member pay on your screen: see Let the member pay by card or direct debit. To take a card through Naayya, use Tap to Pay on iPhone in the Naayya POS app. When your business lets customers charge to their account, Wallet reads On the account for a customer who can still owe something. See Charge a sale to the customer's account.
Choose the method that matches what the customer used. Add a note or reference lets you add a receipt number, transaction ID, or other context.
Choose the payment methods your till offers#
An owner or manager chooses which payment methods staff can take on web POS:
- Go to Admin > Settings > Payments.
- Under Payment methods at the till, switch off any method your business does not take: Cash, Own card reader, Bank transfer or Complimentary. At the till, Bank transfer shows as Transfer and Complimentary as Comp.
- Save.
All four are on until you change them. At least one stays on, so the till can always take a payment.
The Point of Sale page, the New sale window and Take a payment on a tab then show only the methods that are on. A tab is paid by Cash or Own card reader, so when both are off it still offers both. If a sale already has a method selected that you switch off, POS moves it to the first method still shown. A sale that is being charged, or one POS could not confirm, keeps the method it was sent with. A single item whose charge did not go through keeps it too, until it is charged, you start a new sale or you change the item. When a sale is paid partly on the customer's account, Rest of the sale offers only the methods that are on among Cash, Own card reader and Transfer, or all three when none of them is on. Wallet and On the account do not depend on this setting: they follow the customer's balance and account. A manual grant marked as paid outside Naayya offers only the methods that are on among Cash, Own card reader and Transfer, or all three when none of them is on. A complimentary manual grant is always recorded as Comp.
This applies to web POS. The Naayya POS app shows its own payment methods.
Choose a payment method in the Naayya POS app#
The Naayya POS app offers Tap to Pay on iPhone when available, Own card reader, and Cash. It does not offer the web POS choices Transfer, Comp, or Wallet.
- Tap to Pay on iPhone takes the card payment on the iPhone. Follow the prompts shown on the device.
- Own card reader records a payment you take on a card reader outside Naayya. Take the payment on that reader, then record the sale in Naayya POS.
- Cash records a cash payment.
If Tap to Pay on iPhone is unavailable, use another offered method. A card payment and a recorded sale are separate outcomes: follow any notice shown before starting another sale.
Say which terminal took a card payment#
If your business takes cards on a terminal of its own, an owner or manager can record that terminal in Admin > Settings > Point of sale. See Record your own card terminal. Naayya does not connect to the terminal. You say which one you used, and the payment keeps its name.
When you choose Own card reader on web POS:
- With no terminal recorded, nothing changes.
- With one terminal you can use, POS shows Recorded as taken on and its name. There is no extra step.
- With more than one, choose the terminal under Card terminal before you charge. POS starts with the terminal last chosen on that computer for that sales point.
POS offers the terminals placed at the sales point you are selling at, or for a tab the sales point it was opened at, and the terminals shared by every sales point at that location. A terminal at another location is not offered. With no sales point chosen, it offers every terminal.
The terminal's name is then on the payment in Admin > Payments as Card terminal, on each payment of a tab, on the emailed and printed receipt next to the payment method, and in the shift report. A terminal that is renamed or disconnected later stays on its earlier payments under the name it had then.
The Naayya POS app does not ask for a terminal yet. A payment it takes by own card reader names a terminal only when there is exactly one it could be.
POS says the card terminal is not available#
That card terminal is not available here any more means the terminal you chose was moved, switched off or disconnected in Admin > Settings > Point of sale after POS loaded. Nothing was recorded. POS reads the terminals again: choose the terminal that took the payment and charge again.
Pay from the customer's wallet#
Wallet takes the payment for shop items, such as a drink or a tube of balls, from the customer's wallet balance at your business. It appears only when the sale is a shop item, or a cart of them, and the selected customer has a Naayya account. It does not appear for a walk-in or guest customer, or for bookings, packs or gift cards. A membership has On the account instead: see Sell a membership. The button shows the customer's current balance.
- The sale spends gift card balance first, then any money added to the wallet.
- If the balance does not cover the sale, checkout stops with a message that the wallet does not cover this sale. Nothing is taken from the wallet. Take the payment another way. This changes when the customer can charge to their account: see Charge a sale to the customer's account.
- A wallet sale is a normal paid sale. It counts as revenue, gets a VAT invoice at the item's tax rate when your tax settings are set up, and the receipt names Wallet as the payment method.
- The Daily report includes wallet sales in the day's totals and in the payment method breakdown on the web. A part the customer now owes on their account is not in the breakdown: it has its own On account line. The Naayya POS app does not list Wallet in its payment method breakdown.
For how customers get a wallet balance, see Wallet and gift cards.