Reschedule your class booking

On the website, you can move an upcoming class booking to another session. It stays the same booking, paid the same way.

1. Go to Account > Activity.
2. Under Upcoming, open the class booking to expand its card.
3. Select Reschedule, next to Cancel.
4. In Reschedule booking, choose a session.
5. Select Reschedule.

Reschedule booking lists the sessions in the next two weeks, grouped by day, with the time, class, instructor, location, and places left. Select Show later sessions to look further ahead, up to about eight weeks.

The list shows the sessions covered by what you paid with, such as your pass, class pack, or membership. A full session of the same class shows Full. A booking with no pass or membership, such as a free booking or one paid another way, can only move to another session of the same class.

What stays the same:

• It is the same booking, paid the same way.
• A pass keeps its remaining uses. Nothing is charged or refunded.
• The place you leave opens to that session's waitlist.

You get an email, "You rescheduled your booking for class name", with the new time and, under Previously, the old time.

Reschedule is not shown for a class that is part of a Course, a place in a group booking, a date of a weekly booking, or a booking whose attendance is already recorded. Contact the business about these.

When you can reschedule#

You can reschedule a booking until the business's cancellation cutoff for it, the same cutoff that decides a late cancellation, and once per booking. The same rule applies to an appointment, with the appointment's cancellation cutoff.

After the cutoff, or after you have rescheduled the booking once yourself, you can no longer reschedule it, and the website no longer shows Reschedule. If you try anyway, for example from an old page, Naayya says "Rescheduling has closed for this booking." or "You have already rescheduled this booking once."

What happens next depends on the booking:

• For a class booking, you can still cancel it under the business's cancellation rules. See Cancel a class booking.
• For an appointment, the cancellation cutoff also ends cancelling it online, so contact the business. It can move or cancel the appointment for you.

If you look after a family member, you can reschedule their class booking or appointment the same way.