Private feedback helps your team understand what happened in a class or session without turning the comment into a public testimonial.
Use this article when you are reviewing comments from customers or teachers and deciding what should stay internal.
Public vs private feedback#
Public feedback#
Public feedback is intended to be visible on customer-facing profile or testimonial surfaces after approval.
Private feedback#
Private feedback is for internal review. It can help with:
- Spotting a recurring issue
- Understanding class experience
- Supporting a teacher with context
- Following up with a customer
- Deciding whether a public testimonial should be approved
Do not publish private feedback unless the customer has clearly given permission for that use.
Where feedback appears#
Feedback can appear in different places depending on your role:
- Admin > Teachers for public and private feedback counts
- Teacher profile feedback for feedback connected to a teacher
- Teacher workspace feedback pages for teachers reviewing their own feedback
Feedback availability depends on whether feedback requests are enabled and whether customers have submitted feedback after attending.
How to review private feedback#
- Open the relevant teacher or feedback view.
- Check whether the feedback is public or private.
- Read the rating and comment together.
- Look for repeated patterns, not only one-off comments.
- Follow up through your normal customer or team process if action is needed.
When to act#
Act when private feedback points to:
- Safety or wellbeing concerns
- Repeated quality issues
- Confusion about a class format
- A teacher needing support
- A customer who needs a direct reply
Naayya helps organize the signal. The owner or manager still decides what action is appropriate.