Bookings#
How do I cancel a booking? Go to Account > Bookings, find your class, and click Cancel. Check the studio's cancellation policy for time restrictions.
What if a class is full? If the studio has waitlists enabled, you can join the waitlist from the class page. Joining a waitlist does not book or charge you. When a spot opens, you will be notified to confirm within the studio's time window. If you do not confirm in time, the spot passes to the next person.
Do I need an account to join a waitlist? Yes. You must sign in to join a waitlist.
Will I be charged when I join a waitlist? No. You are only charged if you accept an offer or complete a booking when a spot opens.
Payments#
How do I use a saved card at checkout? When you have saved payment methods, a dropdown appears at checkout. Select your saved card or choose "Use new card" to enter different payment details.
How do I delete a saved card? Go to Account > Payment Methods and click the delete icon. Cards linked to active memberships cannot be deleted until the membership is cancelled.
How do I check my credits? Go to Account > Orders to view remaining credits and expiration dates.
Wallet & Gift Cards#
How do I redeem a gift card? Use the link in your gift card email. The balance is added to your wallet.
How do I use my wallet balance? Select the wallet option at checkout.
Emails#
How do I unsubscribe from marketing emails? Go to Account > Settings and turn off the Marketing Emails toggle. You can also click the unsubscribe link at the bottom of any marketing email.
What emails will I still receive? Turning off marketing emails stops promotional messages and checkout reminders. You will still receive important emails like booking confirmations, class reminders, and receipts.
SMS Notifications#
How do I receive SMS notifications? Go to Account > Settings and turn on the SMS Notifications toggle. You also need to verify your phone number to receive text messages.
How do I verify my phone number?
- Go to Account > Settings
- In the Phone Verification section, enter your phone number in international format (e.g., +1 for US, +44 for UK)
- Click Send Verification Code
- Enter the 6-digit code sent to your phone
- Click Verify
What SMS messages will I receive? You may receive booking confirmations, class reminders, and cancellation notices via text. Each studio decides which SMS notifications to enable.
How do I change my verified phone number? Go to Account > Settings and click Change Phone Number in the Phone Verification section. You will need to verify the new number.
Account#
How do I reset my password? Click Forgot Password on the login page.
How do I delete my account? Go to Account > Settings and use the Delete account option. There is a grace period before final deletion. Your bookings, profile, payment methods, and any health information you stored are removed when deletion completes.
Your data and privacy#
How do I download a copy of my data? Go to Account > Settings > Account Data Export and click Request export. Naayya prepares a JSON file with your profile, bookings, payments, health disclosures, and consent history. You will see the request status on the same page; the download link is available for 7 days.
What health information does Naayya store about me? Only optional health disclosures you choose to add — for example an injury, pregnancy, or other note that helps your studio support you in class. Naayya does not store any health information until you grant explicit consent.
Where do I add or update my health information? Go to Account > Health Information. The first time you open it, you will see a privacy notice and a checkbox to grant consent. After granting consent you can add, edit, and remove disclosures. Each change saves automatically. The same page also lists every time a teacher has viewed your information, so you can verify who has accessed what.
How do I withdraw consent for health information? Open Account > Health Information and click Withdraw consent. Naayya immediately deletes all your stored disclosures and records the withdrawal in your consent history.
Who can see my health disclosures? The teacher of any class you book can view your disclosures during attendance for that class so they can adapt the session for you safely. Each access is recorded in your account — go to Account > Health Information to see who viewed your information and when. No one else (other teachers, managers, or owners) can see your disclosures from inside Naayya.
How do I manage analytics and advertising preferences? Go to Account > Settings > Privacy settings to manage cookie and analytics preferences for browser-based flows.