The account is the customer's wallet at your business. A sale on the account uses their gift card balance first, then their account credit. The rest is owed, up to the customer's limit. The customer sees what they owe as Amount due in their wallet, and a top-up pays it off first. See Wallet and gift cards.
At the till, the same rules as Wallet apply: only shop and bar items, and only for a customer with a Naayya account. A membership's first period can go on the account too, whatever these settings: see Sell a membership. A walk-in or guest customer cannot charge to an account. The Naayya POS app does not offer it. Customers can charge their own online purchases to their account only when you also switch on Customers can also charge online. See Let customers also charge online.
A customer can also be allowed to spend from another customer's account, such as a family member's or a shared Team tab. See Put a sale on someone else's account.
Put a sale on the account at the till#
- Select the customer and add the items.
- Choose On the account. The button shows how much the account can take now: gift card balance, account credit, and what is left of the limit. When the account already owes something, POS shows Amount due under the payment methods.
- Complete checkout.
When nothing is left of the customer's limit, the button reads Wallet again and pays only from the balance.
A cart that costs more than the account can take is paid two ways in one sale:
- POS puts what the account can take next to On the account, and the rest next to Rest of the sale.
- Choose how the rest is paid: Cash, Own card reader or Transfer. With more than one card terminal recorded, also choose the Card terminal.
- Take the rest of the money, then complete checkout.
A single item sold without the cart, for example from the New sale window on a customer's page, takes one payment. It goes on the account only when the account can take all of it. Otherwise POS says how much the account can take, and you take the payment another way.
The confirmation shows On the account and its amount, the other payment and its amount when the sale was paid two ways, and Amount due when the account owes something after the sale.
What the receipt and reports show#
- A sale on the account in full names On the account as the payment method, on the emailed and the printed receipt.
- A sale paid two ways has Split payment as its payment method. The receipt lists On the account and the other payment, each with its amount.
- When the account owes something after the sale, the receipt shows Amount due. A receipt printed again later shows the amount that was due right after the sale.
- What a sale puts on an account as owed is not money taken. The shift report and the Daily report show it on its own On account line, apart from the payment methods and the cash count. See Close a shift and Reports.
- The sale counts as revenue, with its VAT, on the day it is made. When the customer pays what they owe later with a top-up, that is not a second sale.
On the account is not offered#
On the account shows in place of Wallet only when your business lets customers charge to their account and the customer can still owe something. Ask an owner or manager to check that charging is switched on under Admin > Settings > Payments, and check the customer's limit in their Wallet tab. A limit of 0, a block, or a limit that is already used up all show Wallet instead.
POS says the account can take less than it showed#
The customer's account changed after POS read it, for example because of another sale. Nothing was recorded. POS reads the account again. Check how the sale is paid now, then charge again. If the account can take nothing more, take the payment another way.
On someone else's account, the customer's daily limit can be what stops the sale. POS then says how much the customer may still spend from that account today.