An online booking shows Online instead of an address and has a Join link. Join opens the business's meeting from 15 minutes before the booking starts until it ends.
Join works for a confirmed booking. A place on a waitlist is not a booking until Naayya books you. See Waitlists for Classes.
Find your Join link#
- Confirmation page: open your booking confirmation page and select Join. If you booked a class as a guest, the page opens from the link in your confirmation email.
- Your account: on the website, sign in with the email address you booked with, open Account > Activity, and select Join on an upcoming class booking or on an appointment.
- Emails: the booking confirmation and the reminder sent the evening before each have a Join link. If the waitlist booked you into a class, the email that tells you has one too.
- Calendar: a calendar entry you add from the confirmation page, or from the calendar file in your class confirmation email, shows Online as the place and has the Join link in its details.
- Text and WhatsApp messages: they say the booking is online. When a message has a link, it opens your booking or your appointments list, where you find Join. A WhatsApp class reminder says Online without a link, so use your confirmation email or account.
Each booking has its own Join link. It works without signing in, so anyone who has it can open the meeting while Join is open. Do not share it.
Join at the right time#
- From 15 minutes before the start, select Join.
- Follow the meeting service's instructions to open its app or join in your browser.
- If the host has not let you in yet, wait in the meeting.
If you select Join earlier, Naayya shows when the class or appointment starts and when Join opens, in the location's time zone. Refresh the page when it opens. After the booking ends, the page says "This online session has ended."
The starting-soon email#
About 15 minutes before an online class or appointment starts, Naayya emails you its name, the start time, Online and a Join button. Guests get it too, at the email address they booked with. If you book less than 15 minutes before the start, the email is sent soon after you book.
Your business can switch this email off, so use the Join link from your confirmation or account if it does not arrive.
If your booking changes#
When a booking is cancelled, or the business cancels the class, its Join link stops working. The page says "This Join link is unavailable. The booking may have been cancelled."
If your booking moves to another class or time, it gets a new Join link and the old one stops working. Open your booking again to use its current Join link.
For cancelling and rescheduling steps, see Manage bookings and appointments.
If Join does not open the meeting#
- Join is not open yet: the page shows when it opens. Come back then.
- "The business has not added a meeting link yet. Please contact them.": contact the business. Join cannot open a meeting until the business adds a link.
- "This online session has ended.": the class or appointment is over.
- "This Join link is unavailable.": the link is incomplete, was replaced, or belongs to a booking that was cancelled. Use the Join link on your current booking.
- "Join is temporarily unavailable. Please try again shortly.": try again in a few minutes, and contact the business if it continues.
For help finding a booking that is missing from your account, see Your customer account.