Go to Admin > Settings > Messages.
The Waitlist promotion row also sits in the Engagement category, but it is not marketing. It is listed under Customer alerts, because a customer who joined a waitlist asked to be told when a place opens.
A waitlist message is a service message. By phone it goes to customers who have not turned Booking updates off for your business. It does not need News and offers, and it carries no Manage messages link.
With Also send by phone on for Waitlist promotion, each message goes by WhatsApp first, then SMS:
- A Double opt-in offer says the place is held until a time, and asks the customer to confirm the booking.
- A Notify all message says a place opened, that nobody holds it, and that the customer is still on the waitlist.
- An Auto-add message says the customer was added from the waitlist and is booked.
A customer who turned Booking updates off for your business, or who stopped phone messages, gets no waitlist message on their phone. The email and push still go out where they are on for the row. See Waitlists for Classes for what each mode does.