Naayya uses the word payout in two practical ways:
- Payment account payouts: money arriving from your payment processor into your bank account
- Teacher payouts: compensation you calculate, record, and settle with teachers or providers
Keep these separate when reviewing reports.
Payment account payouts#
Payment account payouts come from online payments processed through your connected payment account. They are reviewed in reporting tools, not in the payroll calculator.
Use:
- Admin > Reports > Payout reconciliation to match deposits to the balance activity inside each payout
- Admin > Reports > Annual summary for year-end totals
- Admin > Payments to review individual payments and offline records
See Reports and Payment Methods & Payouts.
Teacher payouts#
Teacher payouts are calculated from classes, attendance, date ranges, and pay rules.
Use:
- Admin > Payroll > Create to calculate a payout
- Admin > Payroll to view saved payslip records
- Admin > Payroll > Tag Configs to maintain tag-based pay rules
Teacher payout records help you document what should be paid, send payslips, and track whether the payout was settled.
Create a teacher payout#
- Go to Admin > Payroll.
- Click Create.
- Select the teacher and date range.
- Review the included classes and attendance.
- Check pay rules and any missing tag configurations.
- Review the payout summary.
- Generate the payslip preview.
- Save the payslip to records when it is correct.
Saving a payslip does not mean the teacher has been paid. Use the payroll records page to mark the payout as paid after settlement.
Track payout status#
Payroll records can show whether a payslip is active, archived, sent, viewed, paid, or unpaid depending on the actions taken.
Use the status to answer:
- Has the payout been calculated?
- Has the payslip been sent to the teacher?
- Has the teacher viewed or downloaded it?
- Has the payout been settled?
- Was the record archived because it should no longer appear in active work?
Common issues#
The payment account payout does not match payroll#
These are different systems. Payment account payouts track customer money flowing through the payment processor. Payroll tracks compensation owed to teachers.
A teacher payout is missing classes#
Check the teacher assignment, date range, class status, and whether the class has been archived or excluded from stats.
A payslip was sent but not paid#
Sending a payslip tells the teacher about the payout. Mark the record as paid only after the actual settlement has happened.