On web POS, a receipt goes out only when you ask for one. Before you complete checkout, or before you close a tab, choose under Receipt how the customer gets it:
- No receipt. Nothing is emailed and nothing prints.
- Email. The receipt is emailed when the sale completes. Send the receipt to is filled in with the selected customer's email address. You can type another address, or one for a walk-in. Checkout stays disabled until there is a valid address. A typed address is used for this one receipt and is not saved to a customer. A customer with no email has none to fill in, and the field says so: type an address they give you, or choose Print or give the receipt in person. See Customers with no email.
- Print. Shown when there is a cloud receipt printer for where you are selling: one placed at the sales point in Selling at, or one placed at no sales point. A tab offers the printers of the sales point it was opened at. With No sales point, every cloud receipt printer is offered. The receipt prints at the printer's next check-in. With more than one printer, choose which under Print on. See Print receipts from the web POS.
A sale starts at No receipt. After you choose Print, this computer starts every later sale at Print on the same printer, until you choose No receipt. Email is never carried over to the next sale.
The confirmation shows the address an emailed receipt is going to. If the customer asks for a paper receipt after the sale, choose a printer under Paper receipt on the confirmation.
- Whatever you choose, the VAT invoice stays in the payment's details in Admin > Payments, and a customer with a Naayya account finds it under Account > Payments.
- If POS could not confirm a cart sale and you charge it again, it is sent with the receipt choice it was first charged with.
- The Naayya POS app has no receipt choice yet. It emails a receipt whenever the selected customer or guest has an email address.
Find the sale or VAT invoice#
For a completed sale with a saved VAT breakdown, the receipt shows the amount before VAT, VAT, and the total paid. When your tax setup issues a numbered VAT invoice, its PDF is attached to the receipt email. A guest can open the attachment without a Naayya account. Businesses that do not collect VAT do not show a VAT breakdown or attach a VAT invoice. A declined card attempt is not a paid sale and has no invoice.
Check the confirmation and Admin > Payments to confirm a sale. An email delivery problem does not undo a completed payment. See Invoice vs receipt.