Open Admin > Services and select the service.
Under Settings & intake form, three rows set the timing of each booking: Gap before, Gap after and Start every. Click any of them to open the Timing dialog:
- Gap before (min): Time held before a booking, for preparation or other work. Enter whole minutes from 0 to 120.
- Gap after (min): Time held after a booking, for cleanup or other work. Enter whole minutes from 0 to 120.
- Start every (min): The time between one start and the next. Enter 5 to 480 minutes.
If you leave Start every blank, the interval is the service length plus both gaps. A 60-minute service with a 10-minute gap before and a 5-minute gap after starts every 75 minutes. The row then shows “The length plus the gaps” under it.
Start times come from the service and its resources. The service sets how often a start comes. Each resource sets the clock time the starts line up from. See How start times are set.
Check the start times#
A Start times card sits under the three rows. Pick a day. The card opens on tomorrow's date. It shows a separate set of times for each resource customers can choose. It shows one set if the service needs no resources or uses the same resources for every booking. If the service needs a resource and none is linked, the card asks you to add one. The card can say “Lines up from 08:40”, “Starts at opening time” or “Closed this day.” For a service that follows classes, it says “When the chosen classes start” and lists those times.
The card previews the start-time pattern. It leaves out bookings, closures, provider hours and minimum notice, so a listed time can still be unavailable to customers.
Services that follow the room timetable#
A service that follows classes starts only when the classes you chose start in its room, and Start every does not apply to it. See Set Availability Schedules.