Customer Bookings

The Booking History section shows all classes that a customer has booked. You can see their attendance, cancel bookings, and understand their class patterns.

How to View Customer Bookings#

Go to the Customer List
Click on a customer's name
Scroll down to the Booking History section

Understanding the Booking History Table#

The booking history shows important information in columns:

Class Information#

Class name - The type of class (Yoga, Pilates, etc.)
Date & Time - When the class happened or will happen
Teacher - Who taught or will teach the class
Location - Where the class took place

Booking Status#

The status shows what happened with the booking:

Confirmed - Customer is booked (green badge)
Cancelled by customer - Customer cancelled (red badge)
Cancelled by studio - You cancelled the class (red badge)
No show - Customer didn't come to class (red badge)
Attended - Customer came to class (green badge)

Booking Date#

Booked - When the customer made the reservation
This helps you see how far in advance customers book

How Bookings Are Sorted#

Bookings are shown with:

Newest first - Most recent bookings at the top
Multiple pages - If there are many bookings, use the arrow buttons to see more

Navigating Through Booking Pages#

Page Controls#

At the bottom right of the booking table:

Left arrow (←) - Go to previous page
Right arrow (→) - Go to next page
Page number - Shows current page (like "Page 2 of 5")

Total Count#

At the bottom left:

Shows total number of bookings (like "Showing 1 to 10 of 25 bookings")

Understanding Booking Status Details#

Confirmed Bookings#

Green "confirmed" badge
Customer has a spot in the class
Class credit was used when booking
Customer should attend this class

Cancelled Bookings#

Red badge with reason
Shows the date when cancelled
Credit usually returned to customer
Customer won't attend this class

No Shows#

Red "no show" badge
Customer didn't come to class
Credit was still used
Some studios have no-show penalties

Attended#

Green "attended" badge
Customer came to class
Credit was properly used
Successful class completion

Common Booking Patterns to Look For#

Good Patterns#

Regular weekly bookings
Mostly "confirmed" or "attended" status
Few cancellations or no-shows

Concerning Patterns#

Many "no show" entries
Frequent last-minute cancellations
Long gaps between bookings

Engagement Levels#

High engagement - Books classes regularly, good attendance
Medium engagement - Books occasionally, some cancellations
Low engagement - Few bookings, many no-shows

What You Can Do With Booking Information#

Contact Customers#

If you notice patterns:

Many no-shows: Ask if they need help with scheduling
Long gaps: Check if they need motivation or different class types
Frequent cancellations: See if they need more flexible booking options

Track Class Popularity#

See which classes customers book most
Notice which teachers are popular
Understand peak booking times

Monitor Studio Usage#

Track which locations are busy
See booking patterns by day/time
Plan class schedules based on demand

Managing Problem Bookings#

No-Show Customers#

Look at their booking history
Count how many no-shows they have
Consider contacting them about:
- Reminder settings
- Better class scheduling
- Studio policies

Frequent Cancellers#

Check their cancellation pattern
See if they cancel specific types of classes
Consider:
- Offering different class times
- Explaining cancellation policies
- Helping them find better-fitting classes

Inactive Customers#

Look for gaps in booking history
Check their last booking date
Consider:
- Sending re-engagement emails
- Offering special promotions
- Checking if they need help

Using Booking Data for Customer Service#

When Customers Complain#

Check their booking history
Verify their claims about:
- Classes they attended
- Cancellations they made
- Credits that should be available

When Credits Don't Match#

Look at confirmed bookings vs. available credits
Check for no-shows that used credits
Look for cancelled bookings that should have returned credits

When Customers Want Refunds#

Review their attendance pattern
Check legitimate reasons for unused credits
Verify their booking and cancellation history

Booking History Troubleshooting#

No Bookings Showing#

Customer might be new with no class history
Check if you're looking at the right customer
Verify customer has actually booked classes

Missing Recent Bookings#

Bookings might be on a different page
Use arrow buttons to navigate through pages
Check if bookings are from a different studio

Status Seems Wrong#

Check the date when status was updated
Some statuses update automatically after class time
Contact support if status appears incorrect

Can't See All Information#

Some columns might be cut off on small screens
Try viewing on a larger screen
Scroll horizontally if needed

Tips for Better Booking Management#

Regular Reviews#

Check booking patterns monthly
Look for customers who stopped booking
Notice changes in attendance patterns

Customer Communication#

Reach out to customers with many no-shows
Thank customers with good attendance
Help customers who seem to struggle with booking

Data Analysis#

Track peak booking times
Monitor class popularity
Watch for seasonal changes in bookings

Follow-Up Actions#

Contact inactive customers
Reward loyal customers
Address booking system issues

Understanding Class Credits and Bookings#

How Credits Work with Bookings#

Booking confirmed - Credit is reserved
Customer attends - Credit is used
Customer cancels - Credit usually returns
No show - Credit is typically used anyway

Credit Timing#

Credits are taken when booking is confirmed
Returned credits may take time to appear
Check customer's credit balance if they have booking issues

Next Steps#

After reviewing customer bookings, you might want to:

Need help understanding a specific booking issue? Contact support at support@naayya.com