Use customer booking history to understand what a customer booked, attended, cancelled, missed, or paid for.
Start from the customer detail page when you need the full context for one person.
Open a customer's bookings#
- Go to Admin > Customers.
- Search for the customer.
- Open the customer detail page.
- Review the booking history and recent activity.
Bookings can also appear in class, calendar, appointment, payment, and product views depending on the workflow.
What booking history can show#
Booking records may include:
- Class or appointment name
- Date and time
- Teacher, provider, location, or resource
- Booking status
- Attendance status
- Product or credit used
- Cancellation status
- Payment or checkout context
- Attribution details, when available for your plan
The exact fields depend on the booking type.
Common booking statuses#
| Status | Meaning |
|---|---|
| Confirmed | The customer has a place |
| Attended | Attendance was marked as attended |
| No-show | The customer did not attend |
| Cancelled | The booking was cancelled |
| Pending | The booking or payment still needs completion |
If a booking was made through a guest checkout, it may be connected to a guest identity until the customer creates or links a profile.
Check credits and bookings together#
When a customer says their credits are wrong, review:
- The product or bundle they bought.
- Remaining credits.
- Expiry date.
- Bookings that used the product.
- Cancellations and no-shows.
- Whether the customer booked as a guest or profile.
Credit usage is easier to understand from the customer detail page because products, credits, bookings, and activity are visible together.
Use booking history for customer support#
Booking history helps answer:
- Did the customer book the class?
- Was attendance marked?
- Did a cancellation return or keep the credit?
- Did the customer use the correct product?
- Is the issue tied to a specific class, product, or date?
If the answer affects money or credits, make the smallest correction that matches the record.
Troubleshooting#
A recent booking is missing#
Check whether the customer booked as a guest, whether the booking belongs to another business, and whether filters or pagination are hiding it.
A booking used the wrong product#
Check product linking and eligibility. The product must cover the class or appointment being booked. For shared or family memberships, also confirm that the customer is allowed to use the membership, not only that the purchaser owns it.
Attendance looks wrong#
Check the class instance and teacher attendance view. Attendance may need to be marked or corrected from the class workflow.
A cancellation did not behave as expected#
Check the cancellation policy for the booking type and the time the cancellation happened.