The Booking History section shows all classes that a customer has booked. You can see their attendance, cancel bookings, and understand their class patterns.
How to View Customer Bookings#
- Go to the Customer List
- Click on a customer's name
- Scroll down to the Booking History section
Understanding the Booking History Table#
The booking history shows important information in columns:
Class Information#
- Class name - The type of class (Yoga, Pilates, etc.)
- Date & Time - When the class happened or will happen
- Teacher - Who taught or will teach the class
- Location - Where the class took place
Booking Status#
The status shows what happened with the booking:
- Confirmed - Customer is booked (green badge)
- Cancelled by customer - Customer cancelled (red badge)
- Cancelled by studio - You cancelled the class (red badge)
- No show - Customer didn't come to class (red badge)
- Attended - Customer came to class (green badge)
Booking Date#
- Booked - When the customer made the reservation
- This helps you see how far in advance customers book
How Bookings Are Sorted#
Bookings are shown with:
- Newest first - Most recent bookings at the top
- Multiple pages - If there are many bookings, use the arrow buttons to see more
Navigating Through Booking Pages#
Page Controls#
At the bottom right of the booking table:
- Left arrow (←) - Go to previous page
- Right arrow (→) - Go to next page
- Page number - Shows current page (like "Page 2 of 5")
Total Count#
At the bottom left:
- Shows total number of bookings (like "Showing 1 to 10 of 25 bookings")
Understanding Booking Status Details#
Confirmed Bookings#
- Green "confirmed" badge
- Customer has a spot in the class
- Class credit was used when booking
- Customer should attend this class
Cancelled Bookings#
- Red badge with reason
- Shows the date when cancelled
- Credit usually returned to customer
- Customer won't attend this class
No Shows#
- Red "no show" badge
- Customer didn't come to class
- Credit was still used
- Some studios have no-show penalties
Attended#
- Green "attended" badge
- Customer came to class
- Credit was properly used
- Successful class completion
Common Booking Patterns to Look For#
Good Patterns#
- Regular weekly bookings
- Mostly "confirmed" or "attended" status
- Few cancellations or no-shows
Concerning Patterns#
- Many "no show" entries
- Frequent last-minute cancellations
- Long gaps between bookings
Engagement Levels#
- High engagement - Books classes regularly, good attendance
- Medium engagement - Books occasionally, some cancellations
- Low engagement - Few bookings, many no-shows
What You Can Do With Booking Information#
Contact Customers#
If you notice patterns:
- Many no-shows: Ask if they need help with scheduling
- Long gaps: Check if they need motivation or different class types
- Frequent cancellations: See if they need more flexible booking options
Track Class Popularity#
- See which classes customers book most
- Notice which teachers are popular
- Understand peak booking times
Monitor Studio Usage#
- Track which locations are busy
- See booking patterns by day/time
- Plan class schedules based on demand
Managing Problem Bookings#
No-Show Customers#
- Look at their booking history
- Count how many no-shows they have
- Consider contacting them about:
- Reminder settings
- Better class scheduling
- Studio policies
Frequent Cancellers#
- Check their cancellation pattern
- See if they cancel specific types of classes
- Consider:
- Offering different class times
- Explaining cancellation policies
- Helping them find better-fitting classes
Inactive Customers#
- Look for gaps in booking history
- Check their last booking date
- Consider:
- Sending re-engagement emails
- Offering special promotions
- Checking if they need help
Using Booking Data for Customer Service#
When Customers Complain#
- Check their booking history
- Verify their claims about:
- Classes they attended
- Cancellations they made
- Credits that should be available
When Credits Don't Match#
- Look at confirmed bookings vs. available credits
- Check for no-shows that used credits
- Look for cancelled bookings that should have returned credits
When Customers Want Refunds#
- Review their attendance pattern
- Check legitimate reasons for unused credits
- Verify their booking and cancellation history
Booking History Troubleshooting#
No Bookings Showing#
- Customer might be new with no class history
- Check if you're looking at the right customer
- Verify customer has actually booked classes
Missing Recent Bookings#
- Bookings might be on a different page
- Use arrow buttons to navigate through pages
- Check if bookings are from a different studio
Status Seems Wrong#
- Check the date when status was updated
- Some statuses update automatically after class time
- Contact support if status appears incorrect
Can't See All Information#
- Some columns might be cut off on small screens
- Try viewing on a larger screen
- Scroll horizontally if needed
Tips for Better Booking Management#
Regular Reviews#
- Check booking patterns monthly
- Look for customers who stopped booking
- Notice changes in attendance patterns
Customer Communication#
- Reach out to customers with many no-shows
- Thank customers with good attendance
- Help customers who seem to struggle with booking
Data Analysis#
- Track peak booking times
- Monitor class popularity
- Watch for seasonal changes in bookings
Follow-Up Actions#
- Contact inactive customers
- Reward loyal customers
- Address booking system issues
Understanding Class Credits and Bookings#
How Credits Work with Bookings#
- Booking confirmed - Credit is reserved
- Customer attends - Credit is used
- Customer cancels - Credit usually returns
- No show - Credit is typically used anyway
Credit Timing#
- Credits are taken when booking is confirmed
- Returned credits may take time to appear
- Check customer's credit balance if they have booking issues
Next Steps#
After reviewing customer bookings, you might want to:
- Check their remaining credits
- Add bonus credits for loyal customers
- Create special coupons for inactive customers
- Adjust their user permissions
Need help understanding a specific booking issue? Contact support at support@naayya.com