Packs, passes and memberships can cover your full standard class schedule or only specific classes.
How class coverage works#
- All standard classes covers active standard classes with usual pricing
- Classes with separate pricing need an explicit link
- Workshops, courses, and other special formats need an explicit link when the offer should include them
- Services stay separate from class coverage
- Existing credits and memberships stay recorded when you change future class eligibility
Where to manage coverage#
- Go to Admin > Pricing
- Open the product you want to review
- Find Classes under What it covers
The row shows All standard classes or the classes the product names. With All standard classes, the line under it lists the active classes it leaves out: classes you excluded, and workshops, courses, or classes with separate pricing that it does not name. Select the row to change between all standard classes and specific classes.
When to use all standard classes#
Use All standard classes for products that should work across your regular schedule, for example:
- A class pack for the regular schedule
- An unlimited membership
- A membership tier advertised as "all classes" or "any class"
This is the broad coverage option for a regular schedule. Classes with separate pricing still need an explicit link.
When to use specific classes#
Use explicit class links when the product should only work on selected classes, for example:
- A pack for a workshop
- A specialty track or instructor-specific offer
- A limited pack that intentionally excludes some formats
Pick the exact classes the product should cover and save. This is also how you add workshops, experiences, and events to an offer when they should be included.
Exclude a standard class from a broad pass#
If a broad pass should not work on a specific standard class:
- Open the product
- Under What it covers, select Leave out a class
- Select Leave out beside the class
The class is excluded from that product's future eligibility and is listed as not included. To bring it back, select Add classes in the same dialog and choose it.
Common fixes#
A customer says their pass should work everywhere#
Open the product in Admin > Pricing and check Classes under What it covers. If it says All standard classes, the line under it lists what it leaves out. A workshop, course, or class with separate pricing needs an explicit link.
A business owner changed the price and created a second product#
Review the current product's offer before creating another one. Use the price edit flow for a price change. If the offer itself changed, use Replace product and review the customer impact.
The offer only applies to a subset of classes#
Choose Specific classes only, add the intended classes, and keep the product description clear about which classes are included.
For the customer side of a pass or pack, see Products & Credits.