Confirm a customer's email or phone

Open Customer Details.

Confirming shows that an email or phone number belongs to the customer: they read you a code that Naayya sent to it.

Beside an email you typed when adding a New customer at the desk, and that nobody has confirmed yet, the page shows Unconfirmed and a Confirm button. Beside a phone number that is not verified, it shows a Verify button. Both buttons show when your role can manage point-of-sale sales.

1. Select Confirm beside the email, or Verify beside the phone number. The window is titled Confirm email or Verify phone.
2. Select Send code. Naayya emails a 6-digit code from your business to the customer, or sends it by text message (SMS) to the phone number.
3. Ask the customer to read the code out. Enter it and select Confirm.

The code expires after 10 minutes. If it expires, or after too many wrong codes, select Send a new code.

Until an email is confirmed, the customer gets no booking confirmations or pack reminders by email. An email is also confirmed when the customer signs in, and an imported customer's email counts as confirmed.

Customers with no email#

A customer your business brought into Naayya without an email address has none on their record. On the website, wherever Naayya shows staff a customer's email, it shows No email for them: their page, Admin > Customers, bookings, payments and the web POS.

Naayya sends these customers no email: no receipt, no booking or payment email, and no payment request. When you email your customers, they are not offered as recipients. Give receipts in person or print them, and collect payments at the desk. When you sell a membership to one of them, checkout says they are not emailed how to pay.