Start in Admin > Settings > Get Paid. This page shows whether your payment account is connected, whether setup needs attention, and which optional bank debit methods you can manage for your business. Swiss businesses can also offer TWINT at checkout, described below.
Manage payment capabilities in Naayya#
- Open Admin > Settings > Get Paid.
- Check the account banner. Connected means the account is ready to process payments; Incomplete or Error needs attention before you rely on online checkout.
- If Complete Onboarding appears, follow it and provide the information requested.
- Check Payment Methods for any bank debit option available for your account. The options depend on the currency your account charges in.
The payment options a customer sees can also depend on the purchase. Check an actual customer checkout before promising a specific method.
Enable SEPA Direct Debit (accounts that charge in euros)#
SEPA Direct Debit only charges in euros, and checkout charges in your account's own currency. So the SEPA Direct Debit row appears when your payment account charges in euros. That includes businesses registered in Switzerland or the UK whose account charges in euros.
If SEPA Direct Debit appears under Payment Methods, select Enable to request it. A pending status means it is not yet available at checkout.
Once active, use the selector on that row to choose Off, Memberships only, or All eligible purchases. The last option still depends on whether the particular checkout supports SEPA. Turning it off does not cancel an existing SEPA-funded membership renewal.
When sharing a class pack or membership, use your public Pricing page or an individual offer link. Review checkout as a customer to see whether SEPA appears for that offer.
If your account charges in another currency#
If your account charges in a currency other than euros, such as CHF, Payment Methods shows a Direct debit line instead of a SEPA row: "Direct debit isn't available for payments in CHF. SEPA Direct Debit only charges in euros." There is no Enable button, because no bank debit is available for that currency. Customers can still pay by card, and Swiss businesses can offer TWINT.
Enable ACH Direct Debit (US studios)#
If ACH Direct Debit appears under Payment Methods, select Enable to request it. The row shows Pending while approval is outstanding and Active when the capability is ready. Complete any account information requested during setup.
Check the customer checkout for the offer you plan to share. An active capability on your account does not mean ACH will appear for every type of purchase.
Offer TWINT (Swiss businesses)#
TWINT is not a setting in Naayya and has no row under Payment Methods. When your payment account has TWINT approved, customers see it next to card at checkout and confirm the payment in the TWINT app.
- Where it appears: one-time payments in CHF for class packs and products, classes, appointments, and full program payments.
- Where it does not appear: memberships, gift cards, wallet top-ups, payments in instalments, payments that are authorised first and captured later, payments above CHF 5,000, and any checkout in another currency. These stay card-only.
- Saved payment methods: TWINT cannot be saved for later, so a customer who selects TWINT is not offered the option to save a payment method.
- Payment fee: TWINT payments carry the same payment fee as card payments.
TWINT reviews each business before it approves the capability. It checks that your website shows your legal name, your full address, and an email address or phone number. Naayya requests TWINT when a Swiss payment account is created. Until TWINT approves it, checkout stays card-only.
Because Naayya does not show the TWINT status in Get Paid, open a customer checkout for a CHF offer to see whether TWINT appears. If a customer cancels in the TWINT app, they see the same payment failed message as for a declined card.
Card payments and transfers#
The Get Paid banner is the first place to check whether your account can process card payments. If setup is incomplete, follow Complete Onboarding or the account notice.
Bank debit payments can remain pending after a customer submits checkout. Confirm the payment and purchase status before telling a customer that access is ready.
Review payout schedules and bank accounts#
Use the account management section in Get Paid to review or update the account details Stripe makes available to you. Some connected accounts also show Open your Stripe dashboard, where you can review payouts, balances, and tax forms. The exact controls depend on your account.
If you cannot find a payout or bank account setting in Naayya, check your Stripe account dashboard or contact support. Do not use an expected payout date as proof that a customer payment has completed.
Reconciling payouts#
Compare the payout and payment records in Stripe with the corresponding sales in Naayya. Refunds, disputes, and still-pending payments can make a payout differ from the day's sales total. See Annual summary for year-end reporting.
Keep data in sync#
After changing account information, return to Get Paid and refresh the page to check the latest status. If it still says Incomplete or Error, follow the account notice or Payment Troubleshooting.