Terms of Service

1. Acceptance of Terms

By accessing and using Naayya, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Booking Services

Naayya provides a platform for booking yoga classes and related services. By making a booking, you agree to:

• Provide accurate and complete information
• Pay all fees associated with your booking
• Comply with cancellation policies
• Follow studio rules and guidelines

Some businesses using Naayya may require a verified phone number to complete booking-related flows. For details on how booking, contact, and phone data are handled, please review our Privacy Policy.

3. Cancellation Policy

Please review our cancellation policy carefully:

• Cancellations must be made at least 24 hours before the class
• Late cancellations may result in charges
• No-shows will be charged the full class fee

4. Analytics and Data Collection

By creating an account and using Naayya, you acknowledge that Naayya processes service and security data needed to operate, secure, and troubleshoot the platform, subject to applicable privacy laws.

• Operational telemetry: We process technical telemetry required for fraud prevention, abuse detection, troubleshooting, account security, bookings, payments, and platform reliability.
• Product analytics on signed-in surfaces: On signed-in product surfaces, we process cookieless product analytics under legitimate interest to improve the service. No cookies or browser storage are used. You can object at any time from Account Settings. See our Privacy Policy Section 15.2 for details.
• Marketing analytics and advertising: On public pages, we may use analytics or advertising technologies that rely on cookies. These are governed by our cookie consent controls and applicable consent requirements, not by acceptance of these Terms alone.
• Consent requirements: Where local law requires consent for non-essential analytics cookies, advertising technologies, or similar browser identifiers, we collect and honor those consent choices separately on our website and browser-based flows.
• No bundled consent: On our website and browser-based flows, creating an account, logging in, or accepting these Terms does not by itself grant consent for optional marketing analytics or advertising where consent is required by law.
• Account deletion impact: When account deletion is completed, we remove access credentials and run de-identification/deletion workflows across relevant systems, while retaining records required by law (for example tax/accounting and fraud-prevention records).

Regional privacy rights vary (including in Europe, the United States, Canada, Australia, and New Zealand). For details on legal bases, rights, and retention, review our Privacy Policy.

5. Account Responsibilities

As a registered user, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

6. Intellectual Property

All content, features, and functionality on Naayya are owned by Naayya S.A.R.L.-S and are protected by international copyright, trademark, and other intellectual property laws.

7. Limitation of Liability

Naayya shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.

8. Email Communications and Newsletters

By creating an account on Naayya — including as a studio owner, manager, or teacher — you consent to receive service-related and product-related email communications from Naayya. This includes booking and account notices, product updates, educational content, and our weekly editorial newsletter The Signal by Naayya.

You may opt out of any non-essential category at any time using the unsubscribe link included in every email or via your account email preferences. Opting out of marketing or newsletter emails does not affect transactional and security emails required to operate your account. For the legal bases we rely on, our sub-processors, and how to exercise your rights, see our Privacy Policy.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of Naayya after changes constitutes acceptance of the new terms.

10. Contact

For questions about these Terms of Service, please contact us at support@naayya.com.