# Staff Management

Use the Staff page to invite people, track pending invites, and keep business access aligned with each person's job

Canonical URL: https://www.naayya.com/help-center/staff
Category: team-access
Last updated: 2026-09-19T00:00:00Z

# Staff Management

Open **Admin > Settings > Staff** to manage business access. This is the main page for inviting new staff, tracking pending invites, and reviewing who already has access.

## Who should manage staff access

Owners and managers handle staff access.

- Owners can invite staff, manage existing roles, and remove access.
- Managers can invite staff and choose an assignable role for day-to-day operations.
- Billing and payment responsibilities stay with owners.

## What the Staff page shows

The Staff page combines four things:

- A **search field** and **role filter** across the top so you can focus on the people you need.
- An **Invite** button for new invitations.
- A **Pending staff access** section showing people who have not accepted yet, plus placeholder teaching profiles that still need an invite.
- The main **staff table** with current staff members, their roles, and contact details.

If your business uses custom roles, those appear alongside the standard system roles in the role dropdown.

## Invite a new staff member

1. Open **Admin > Settings > Staff**.
2. Click **Invite**.
3. Enter the person's email address. You can invite several people at once by separating emails with a comma or new line.
4. Select the role they should receive.
5. Click **Send invitations**.

After you send an invitation, use **Pending staff access** to see people who are **Awaiting acceptance** or have **Claims prepared**.

## Follow up on pending invites

The **Pending staff access** section helps you keep the workflow moving after the first invite:

- **Copy link** if you want to send the invitation directly in Slack, WhatsApp, or SMS.
- **Revoke** if the invite should no longer work.
- **Send invite** on a placeholder teaching profile when someone is already scheduled in the system but still needs access.

Use this section during onboarding reviews, substitute staffing, or when a business has older teaching profiles that still need to be linked to a real person.

## If the person already exists in your records

Invite the email address the person already uses. Access is assigned to their account when they accept, even if they are already in your customer records.

If the person already has staff access and you need to connect them to an existing teaching profile, open their staff page and use **Link teacher profile** there.

## Staff who also teach

When someone receives teaching access, Naayya may ask them to complete their public teaching profile the next time they open the teaching workspace. That banner is part of the normal onboarding flow for staff who teach.

See [Public Profiles for Staff Who Teach](/help-center/public-profiles-for-staff-who-teach) for the exact completion rules and what staff should expect.

## Assigning multiple roles

Naayya combines access across assigned roles. This is useful when one person handles more than one responsibility, such as a teacher who also helps with marketing.

## Removing access

Only owners can remove a staff member's access. Open the person from the Staff table and use the delete action on their staff page.

Use removal when:

- Someone changes jobs.
- Temporary access is no longer needed.
- A person should no longer belong to that business.

## Custom roles

Businesses on the beta can create custom roles from the invite flow: open **Invite**, then choose **Create role…** in the Role dropdown. These roles let you define a business-specific permission bundle when the standard roles are too broad.

## Staff page vs. Customers

The **Staff** page is where you control who can sign in and what they can do. **Admin > Customers** is the workspace for customer records, such as bookings, purchases, and account details.

## Related Articles

- [Adding Staff Members](/help-center/adding-staff-members)
- [Public Profiles for Staff Who Teach](/help-center/public-profiles-for-staff-who-teach)
- [Roles & Permissions](/help-center/roles-permissions)
- [Access Control](/help-center/access-control)
- [People Overview](/help-center/people-overview)