# Set up Shop shipping and pickup

Choose how customers receive online orders and mark pickup orders ready and collected.

Canonical URL: https://www.naayya.com/help-center/set-up-shop-shipping-and-pickup
Category: products
Last updated: 2026-11-08T00:00:00Z

# Set up Shop shipping and pickup

Choose how customers get their online orders on the **Orders** tab in **Admin > Products**, under **How customers get their orders**. Owners and managers can change these switches.

- **Shipping**: customers enter a delivery address at checkout.
- **Pickup**: customers collect the order at one of your locations and enter no address. When you have more than one active location, customers choose where to collect it.

At least one switch must stay on. Pickup needs an active location, so add one in **Admin > Settings > Locations** first. Every business starts with **Shipping** on and **Pickup** off, so customers see pickup at checkout only after you turn it on.

When both are on, customers choose **Delivery** or **Pickup** at checkout. For pickup, they choose a **Pickup location** when there are several. The confirmation page and the purchase confirmation email say where to collect the order.

## Handle a pickup order

Pickup orders show **Pickup** and the location in the **Orders** list.

1. When the order is ready, select **Mark ready for pickup**. Naayya emails the customer that their order is ready to collect. If the email cannot be sent, the page says so; let the customer know yourself.
2. When the customer collects it, select **Mark collected**.