# Set up online classes and appointments

Add a meeting link to an online location, use a different link for one class, class session or appointment, and see what customers receive.

Canonical URL: https://www.naayya.com/help-center/set-up-online-sessions
Category: events
Last updated: 2026-10-18T00:00:00Z

# Set up online classes and appointments

You create the meeting in your own meeting service, such as a video call, and paste its link into Naayya. Customers are not sent that link. Each booked customer gets their own **Join** link instead, and it opens your meeting from 15 minutes before the booking starts until it ends. Your team can see the meeting link. See [Join an online class or appointment](/help-center/join-online-session) for the customer side.

Owners and managers can add and change meeting links.

## What makes a class or appointment online

A class or appointment is online when its location is an online location. Create one in **Admin** > **Settings** > **Locations** and choose **Online**. See [Manage Locations and Resources](/help-center/managing-locations#create-a-location).

- **A class:** choose the online location as the class's **Default location**. To move upcoming sessions there, use **Edit Future Instances**. See [Creating Classes](/help-center/creating-events) and [Editing Future Class Instances](/help-center/editing-future-instances).
- **An appointment:** it is online when it is booked at an online location, for example when its service reserves the resource that belongs to that location. See [Manage Resources for Services](/help-center/appointment-resources).

Customers see **Online** instead of an address for these bookings. Cancelling a booking, or cancelling the class, ends its Join link.

## Add a link to an online location

1. Go to **Admin** > **Settings** > **Locations**.
2. Find the online location, open the location's actions menu and select **Edit**.
3. In the **Online meeting link** card, paste the link from your meeting service. It must start with `https://`.
4. Select **Save meeting link**. **Meeting link saved** confirms it.

The card has its own **Save meeting link** button. It is not part of **Save Changes** for the location's other details.

This link is the default for every class and appointment at the location. **Open meeting** opens the link your customers will reach, so you can check it.

## Use a different link for one class, one session or one appointment

Each of these has its own **Online meeting link** card. It appears only when the class, session or appointment is at an online location.

- **A class:** go to **Admin** > **Classes** and open the class. The card is at the top of its **Settings** section. The link applies to every session of the class.
- **One class session:** open the session from the class's schedule. The card is on the session page.
- **An appointment:** go to **Admin** > **Bookings**, choose the **Appointments & resources** tab, open the row's actions menu and select **Meeting link**. For one person the link belongs to that booking. For a group appointment it is one shared link for everyone in the group.

Customers get the first link that exists, in this order:

| Booking | Order |
| --- | --- |
| A class | The session's link, then the class's link, then the location's link |
| An appointment | The appointment's link, then the location's link |

To go back to the next link in the order, clear the field and select **Save meeting link**.

Changes apply at once, including for customers who already booked and already have their Join link.

## Check before it starts

When no link applies, the card shows **Add a meeting link before the online session starts.** A customer who selects **Join** then sees "The business has not added a meeting link yet. Please contact them." Add and save the link before the booking's Join opens, 15 minutes before it starts.

## What customers and instructors receive

- **Customers:** **Online** replaces the address on the class confirmation page, in booking confirmation and reminder emails and in calendar entries. **Join** is on the confirmation page and in **Account** > **Activity**, and in the confirmation emails and the reminder emails sent the evening before, for classes and appointments. It is also in the email that tells a customer the waitlist booked them into a class.
- **Starting soon:** about 15 minutes before an online class or appointment starts, Naayya emails the customer a **Join** button. It is on by default. The **Online session starting soon** row in **Admin** > **Settings** > **Messages** controls it. See [Notification Settings](/help-center/notification-settings).
- **Text and WhatsApp:** confirmation and reminder messages say the booking is online and keep their usual wording. Where they have a link, it opens the customer's booking or appointments list, where **Join** is.
- **Instructors:** the instructor class reminder, sent about 6 hours before the class, shows **Online** with a link that opens the meeting, so the instructor can open it.