# Sending Quick Emails

Send a simple one-off message by reusing an email in a campaign

Canonical URL: https://www.naayya.com/help-center/sending-quick-emails
Category: email-marketing
Last updated: 2026-09-19T10:45:00Z

# Sending Quick Emails

The older Quick Email action is not available in the current admin navigation.
The current way to send a one-off message is to save an email under
**Admin > Templates**, then send it from **Admin > Campaigns**.

## When to use a simple saved email

Use a simple saved email for straightforward messages such as class
cancellations, schedule changes, quick reminders, or simple announcements.

For a more structured message, create and save the email in **Admin > Templates**
before you send it through a campaign.

## Simple saved email vs campaigns

**A simple saved email** is useful for:

- Last-minute schedule changes
- Simple text announcements
- Quick customer updates
- Messages where speed matters more than design

**Campaign email** is for:

- Marketing promotions
- Newsletters with multiple sections
- Emails with images and branding
- Reusable template content

The campaign flow supports recipient selection, a preview, test sending, and a
campaign result in **Admin > Campaigns**.

## Sending a simple message

Go to **Admin > Templates** and choose **Create Email**. Choose the simplest
available starting point, write your message, and save the email. Then open
**Admin > Campaigns**, choose **New campaign**, and select the saved email.

### Write your message

Enter a subject line that clearly states the purpose. "Class Cancellation: Friday 6pm Yoga" works better than "Update."

Keep the message brief and focused. Use the editor's preview to check spacing,
links, images, and buttons before you save.

### Send a test

Before you leave the email editor, click **Send Test Email** and enter your
email address. Check that the message looks correct and conveys your intended
meaning before sending it to customers.

### Select recipients

Select **Choose recipients** to open the recipient picker:

**Customers**, **Leads**, and **Staff**: Use a tab to search for people by name
or email, or choose **Add all** for the loaded group.

**Segments**: Open a saved segment and choose its members.

The recipient count shows how many people you've selected. The send result may
differ if recipients are skipped or a send fails.

### Send to customers

Review the recipient count, saved email preview, campaign name, and subject,
then click **Send to [number] people** and confirm with **Send now**. Sending
cannot be undone. Read the result shown by the send flow for sent, skipped, or
failed recipients.

## Message formatting tips

**Keep it short**: Simple emails work best for brief messages. If you need a
more structured layout, start from a designed template.

**Clear subject lines**: Make the subject specific and clear.

**Include contact info**: End messages with how customers can reach you with questions or concerns.

**Use proper spacing**: Break text into short paragraphs for readability. Wall-of-text emails get skipped.

**Test before sending**: Even simple text messages benefit from a test send. Catch typos before customers see them.

## Example use cases

**Schedule change**:

```
Subject: Class Time Change - Thursday Pilates

Hi everyone,

Thursday's 7pm Pilates class is moving to 6pm this week only.
Same instructor, same great workout, just an hour earlier.

See you there!
```

**Last-minute update**:

```
Subject: Studio Closed Tomorrow - Weather

Quick heads up: We're closing tomorrow due to the storm.
All classes are cancelled and will be rescheduled.

Stay safe and we'll see you Thursday!
```

**Simple announcement**:

```
Subject: New Class Added - Saturday Morning Flow

We're adding a Saturday 9am yoga flow starting next week.
Book through the usual schedule - no package needed for your first visit.

Questions? Reply to this email.
```

## Tracking the campaign

The email appears in **Admin > Campaigns** alongside other campaigns. You can
review:

- Sent, delivery, opens, and clicks
- The recipient list and sent time

Use the campaign summary and recipient list to review the result of the send.

## Best practices

**Use the right format**: Simple emails work well for occasional updates. Use a
designed template for regular newsletters or promotions.

**Set expectations**: Use a clear subject and opening sentence so customers
know why you are writing.

**Include essential details**: Who, what, when, where, and why.

**Proofread carefully**: Without design to carry the message, every word matters. Read twice before sending.

**Consider timing**: Send time-sensitive updates promptly. For promotional
content, use a designed campaign.

## Campaigns vs direct customer messages

Campaigns send to multiple recipients through your marketing email system. For
one-on-one customer communication, use the customer's profile page or your
regular email client.

Use a campaign when:

- Multiple customers need the same information
- You want delivery tracking
- The message relates to classes or studio operations

Use direct messages when:

- Communicating with one specific customer
- Discussing personal booking details
- Following up on individual questions

## Next steps

- Create designed emails with the [Email Designer](/help-center/using-email-designer)
- Learn about [Sending Campaigns](/help-center/sending-email-campaigns) with templates
- Set up [Domain Verification](/help-center/domain-verification-setup) if you haven't already