# Roles & Permissions

Understand the standard staff roles and how business access is scoped in Naayya

Canonical URL: https://www.naayya.com/help-center/roles-permissions
Category: team-access
Last updated: 2026-09-19T00:00:00Z

# Roles & Permissions

Naayya includes standard system roles for common business jobs. Some businesses also use custom roles that bundle specific capabilities together.

## Important access note

Roles describe the baseline access someone should have, but some business-wide admin pages are still intentionally limited to owners and managers. Today that includes the dashboard, the Customers workspace, and the business-wide All Bookings page.

## Administrative roles

### Owner

Owners have full business access. They handle:

- Billing details and payment setup
- Business settings and finance
- Staff assignments and owner-level changes
- Business-wide reporting and operational pages

### Manager

Managers run day-to-day operations. They usually handle:

- Classes, schedules, and bookings
- Inviting staff and choosing an assignable role
- Business-wide dashboards and people tools
- Operational settings

Managers can choose a role when they invite someone. Only owners can manage roles on existing staff or remove existing role assignments.

### Content Manager

Content managers focus on class and calendar operations.

- Manage classes, calendar changes, and bookings
- Update schedules and future class instances

They do not manage billing or owner-level settings, and they do not get the full business dashboard by default.

### Marketing Manager

Marketing managers focus on campaign work.

- Email campaigns and social media
- Marketing content and promotion workflows

They do not manage payments, billing, or staff settings.

### Receptionist and Attendant

These roles are operational and often paired with narrower permission bundles.

- Receptionists can manage booking and point-of-sale workflows.
- Attendants can view booking and point-of-sale work without the same management access.

Access can vary by business. For example, someone may be allowed to open POS or booking tools without full checkout or admin privileges.

## Service provider roles

Service provider roles are designed for delivery rather than business administration.

- **Teacher**
- **Therapist**
- **Trainer**
- **Esthetician**
- **Lifeguard**

These roles generally see assigned work and relevant schedules, but not business-wide financial or admin pages.

## Multiple roles

Team members can hold multiple roles. Naayya combines the access from all assigned roles, which is useful when one person wears more than one hat.

## Custom roles

Some businesses use **Custom Roles (Beta)** to create business-specific permission bundles. These roles can appear alongside the system roles in staff settings.

If you see a custom label such as `Front Desk Lead`, that role may grant a narrower or broader capability set than the standard roles alone.

## Best practice

Start with the closest system role, then layer in another role or a custom role only if the baseline access is not enough.

## Related Articles

- [Access Control](/help-center/access-control)
- [Staff Management](/help-center/staff)