# Resolve class scheduling conflicts

See why a time clashes and when you can keep a double booking.

Canonical URL: https://www.naayya.com/help-center/resolve-class-scheduling-conflicts
Category: events
Last updated: 2026-11-08T00:00:00Z

# Resolve class scheduling conflicts

A person and a room can only be booked once at a time. Naayya refuses to save a class session that overlaps another class, course session or appointment for the same person, co-instructor or room. It also refuses a session that falls in the person's time off or a closure. Classes in different rooms at the same location can run at the same time.

## Book anyway

Sometimes you want a double booking. Where Naayya can keep one, a refused save opens **Double-book this time?**. It lists what the change clashes with: the booking, the person or room, and the time. Select **Cancel** to leave everything as it was, or **Book anyway** to save and keep both bookings.

**Book anyway** is offered when you:

- Move one class session or one appointment on the calendar.
- Change a session's date and time, or its room, on the session page.
- Change a session's instructor with **Substitute for this class**.

It is not offered for a series move on the calendar, **Substitute for selected dates**, **Permanent from here on**, or an instructor or room change in the class settings. Those changes show the clash and save nothing that clashes. When a class-level change is refused, the message says what was saved, for example **The class's room was not changed. The instructor change was saved.**

Owners, managers and staff who can book appointments from admin can book anyway. Content managers and instructors see the clash but cannot book anyway. Customers never can.

## The Clash badge

Every class session and appointment kept over a clash shows a **Clash** badge on the admin calendar. The badge stays on both bookings until one of them moves or is cancelled. When any clashes are open, the calendar toolbar counts them, for example **2 double-booked**.

**A location or resource change was refused:** The message gives the reason and says whether the class kept its previous value. When it says the change may not have saved, reload the page to check before trying again.