# Record appointment attendance

Mark a customer as attended or a no show, and check in or remove people in a group.

Canonical URL: https://www.naayya.com/help-center/record-appointment-attendance
Category: appointments
Last updated: 2026-11-08T00:00:00Z

# Record appointment attendance

Open **Admin** > **All Bookings** and select **Appointments & resources** if tabs are shown.

## Check in one person

For a confirmed booking that has started, open its details and select **Mark completed**. You can also use **Mark Completed** from the row menu. Choose **Mark No Show** from that menu when the customer did not attend. For a booking already marked **Completed** or **No show**, choose **Attendance** in the same menu to switch the result.

## Check in a group

Choose **Check in people** from the booking's row menu. In **People**, choose **Check in** or **No show** next to each person. Each click saves that person's result and can be changed. Cancelled people cannot be checked in or marked as no shows.

The booking stays **Confirmed** until attendance is recorded for everyone still booked. It then shows **Completed** if anyone attended or **No show** if nobody attended. It shows **Cancelled** only when everyone is cancelled.

## Remove someone from a group

In **People**, choose **Remove from appointment** next to someone who is still booked. If a pack paid for the appointment, **Give the use back to the pack** is switched on. Turn it off to keep the use spent.

If removing the person would leave too few people, Naayya asks **Cancel the whole appointment?** Choose **Cancel appointment** to cancel for everyone or **Keep it** to leave the booking unchanged.

The customer cancellation deadline does not apply to staff removals. See [Cancel an appointment as admin](/help-center/reschedule-cancel-appointments#cancel-an-appointment-as-admin) for cancellation and credit rules.