# Public Testimonials

Review public feedback and its approval state before considering it for a public teacher profile.

Canonical URL: https://www.naayya.com/help-center/public-testimonials
Category: community-feedback
Last updated: 2026-09-19T09:44:29Z

# Public Testimonials

Public feedback is labeled **Public**. Review it before approving it for a public teacher profile, and confirm the relevant visibility settings are in place.

Use this article when you are deciding which feedback is appropriate to consider for public display.

## Public feedback vs private feedback

Public feedback is intended for outside readers. Review it before approving it for inclusion on a public teacher profile for an eligible public class.

Private feedback is labeled **Private** for staff review. Do not move it into public use without the customer's clear permission and your normal approval process.

See [Private Feedback](/help-center/private-feedback).

## Where public feedback appears

Public feedback can appear in:

- **Public teacher profiles** when profile and class visibility allow and the feedback is approved
- **Admin > Teachers > [teaching profile]** for Public and Private counts and Feedback Management
- **Teacher > Profile > Feedback** or **Staff > Profile > Feedback** for the feedback list and approval state

The exact display depends on the public profile, class visibility, and approval state. Confirm those settings before describing a comment as publicly available.

## Review before approving

Before approving feedback, check:

- Is the comment clearly about your business, class, or teacher?
- Does it include personal or sensitive information that needs a privacy review?
- Is the language suitable for a public page?
- Is the feedback type **Public**, not **Private**?
- Is the feedback approved, or does it still need review?
- Does the comment need follow-up before publishing?

## What not to publish

Do not move a comment into public use when it includes:

- Health details or sensitive personal information without the required privacy review
- Private complaints
- Comments about another customer
- Anything labeled **Private**
- Feedback that requires a support response first

## Use testimonials responsibly

Good testimonials are specific and honest. A short comment about a teacher, class format, or customer experience is more useful than generic praise.

Before using a quote, confirm that it is labeled **Public**, approved, and eligible for the intended public teacher profile. Approval alone does not make a comment visible on every public surface.

## Related articles

- [Session Feedback Stats](/help-center/session-feedback)
- [Managing Teacher Profiles](/help-center/managing-teacher-profiles)
- [Public Profiles for Staff Who Teach](/help-center/public-profiles-for-staff-who-teach)