# Private Feedback

Review private feedback in team views and decide what follow-up is needed.

Canonical URL: https://www.naayya.com/help-center/private-feedback
Category: community-feedback
Last updated: 2026-09-19T09:44:29Z

# Private Feedback

Private feedback is labeled separately from public feedback in staff review views. Use it to understand class experience and decide what follow-up is needed.

Use this article when you are reviewing comments from customers and deciding what action your team should take.

## Public vs private feedback

### Public feedback

Public feedback is labeled **Public** and has an approval state. Approved public feedback may appear on a public teacher profile when the relevant profile and class visibility settings allow.

### Private feedback

Private feedback is labeled **Private** and appears in staff review views. Treat it as internal feedback. It can help with:

- Spotting a recurring issue
- Understanding class experience
- Supporting a teacher with context
- Following up with a customer
- Deciding what follow-up is needed

If you are considering any public use, confirm the customer's permission and follow your normal approval process before using the comment.

## Where feedback appears

Feedback can appear in different places depending on your role:

- **Admin > Teachers > [teaching profile]** for Feedback Management, Public and Private counts, and approval controls
- **Teacher > Profile > Feedback** for All Feedbacks, public and pending counts, and approval controls
- **Staff > Profile > Feedback** for the same feedback view in the Staff app

The public teacher profile can show approved Public feedback for public classes. Keep Private feedback in the staff review workflow.

## How to review private feedback

1. Open **Admin > Teachers > [teaching profile]** or the relevant Teacher or Staff feedback view.
2. In Admin, choose the **Private Feedback** tab. In Teacher or Staff, review the feedback label.
3. Read the rating and comment together with the class and date.
4. Look for repeated patterns, not only one-off comments.
5. Follow up through your normal customer or team process if action is needed.

## When to act

Act when private feedback points to:

- Safety or wellbeing concerns
- Repeated quality issues
- Confusion about a class format
- A teacher needing support
- A customer who needs a direct reply

Naayya helps organize the signal. The owner or manager still decides what action is appropriate and whether any public use has the required permission and approval.

## Related articles

- [Public Testimonials](/help-center/public-testimonials)
- [Session Feedback Stats](/help-center/session-feedback)
- [Managing Teacher Profiles](/help-center/managing-teacher-profiles)
- [Teacher FAQ](/help-center/teacher-faq)