# Plan Features

Understand why some features may be visible, gated, or unavailable for your business.

Canonical URL: https://www.naayya.com/help-center/plan-features
Category: getting-started
Last updated: 2026-06-02T12:00:00Z

# Plan Features

Plan features show which parts of Naayya are included, enabled, or unavailable for your business.

Use this page when a feature appears gated or someone on your team cannot open a tool they expected to use.

## Open plan features

Go to **Admin > Settings > Plan Features**.

## What feature states mean

### Included and enabled

The feature is available for your business and should be usable by people with the right role.

### Included but not enabled

Your plan includes the feature, but it still needs to be turned on for your business. Contact support if you expected it to be active.

### Not included

The feature is not part of your current plan.

### Role limited

The feature may be active, but your account may not have the right staff access.

## Feature access vs staff access

A feature can be enabled for the business while still hidden from a specific person.

Check both:

- The business plan and feature state
- The person's staff role or capabilities

## Related articles

- [Roles & Permissions](/help-center/roles-permissions)
- [Access Control](/help-center/access-control)
- [Using the Agent](/help-center/business-agent)
- [Customer Segments](/help-center/customer-segments)