# Payouts

Understand the difference between customer payment payouts and teacher payout records.

Canonical URL: https://www.naayya.com/help-center/payouts
Category: finance
Last updated: 2026-09-20T09:20:00Z

# Payouts

Naayya uses the word payout in two practical ways:

- **Payment account payouts**: money arriving from your payment processor into your bank account
- **Teacher payouts**: compensation you calculate, record, and settle with teachers or providers

Keep these separate when reviewing reports.

## Payment account payouts

Payment account payouts come from online payments processed through your connected payment account. They are reviewed in reporting tools, not in the payroll calculator.

Use:

- **Admin > Settings > Reports > Payout reconciliation** to match deposits to the balance activity inside each payout
- **Admin > Settings > Reports > Annual summary** for year-end totals
- **Admin > Payments** to review individual payments and offline records

See [Reports](/help-center/reports) and [Payment Methods & Payouts](/help-center/payment-methods).

## Teacher payouts

Teacher payouts are calculated from classes, attendance, date ranges, and pay rules.

Use:

- **Admin > Payroll > Create** to calculate a payout
- **Admin > Payroll** to view saved payslip records
- **Admin > Payroll > Pay Rules** to maintain tag-based pay rules

Teacher payout records help you document what should be paid, send payslips, and track settlement separately from delivery.

## Create a teacher payout

1. Go to **Admin > Payroll**.
2. Click **Create**.
3. Select the teacher and **Payroll Month**.
4. Review the included classes and attendance.
5. Check pay rules and any missing tag configurations.
6. Review the payout summary.
7. Click **Generate Payslip**.
8. Use **Print** or **Download PDF** to review the generated document.
9. Click **Save to Payslips** when it is correct.

Saving a payslip does not mean the teacher has been paid. Use the payroll records page to mark the payout as paid after settlement.

## Track payout status

Payroll records keep three kinds of status separate:

- **Record**: Active or Archived
- **Dispatch**: Not Sent, Sent, or Opened
- **Payment**: Unpaid or Paid

Use the relevant status to check whether the record is still active, whether the payslip reached the teacher, and whether the payout was settled. Sending or opening a payslip does not mark it as paid.

## Common issues

### The payment account payout does not match payroll

These are different systems. Payment account payouts track customer money flowing through the payment processor. Payroll tracks compensation owed to teachers.

### A teacher payout is missing classes

Check the teacher assignment, date range, class status, and whether the class has been archived or excluded from stats.

### A payslip was sent but not paid

Sending a payslip tells the teacher about the payout. Mark the record as paid only after the actual settlement has happened.

## Related articles

- [Teacher Payout Calculator](/help-center/teacher-payouts)
- [Payslips](/help-center/payslips)
- [Pay Rules](/help-center/pay-rules)
- [Reports](/help-center/reports)